What users are saying about
4 Ratings
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Score 7.1 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

Deltek WorkBook

My recommendation very much depends on who the colleague is. I would recommend WorkBook if it is an accountant, project manager or someone similar, and if the setup is done within WorkBook and passwords, etc. are being used within WorkBook only. I would tell IT Managers to avoid the application and think twice in terms of access management etc.
Christopher Fritz | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Deltek WorkBook
7.8
LexisNexis InterAction
Task Management
Deltek WorkBook
8.1
LexisNexis InterAction
Resource Management
Deltek WorkBook
9.0
LexisNexis InterAction
Gantt Charts
Deltek WorkBook
9.0
LexisNexis InterAction
Scheduling
Deltek WorkBook
9.0
LexisNexis InterAction
Workflow Automation
Deltek WorkBook
6.1
LexisNexis InterAction
Team Collaboration
Deltek WorkBook
6.1
LexisNexis InterAction
Support for Agile Methodology
Deltek WorkBook
10.0
LexisNexis InterAction
Support for Waterfall Methodology
Deltek WorkBook
10.0
LexisNexis InterAction
Document Management
Deltek WorkBook
6.1
LexisNexis InterAction
Email integration
Deltek WorkBook
6.1
LexisNexis InterAction
Mobile Access
Deltek WorkBook
4.1
LexisNexis InterAction
Timesheet Tracking
Deltek WorkBook
7.1
LexisNexis InterAction
Change request and Case Management
Deltek WorkBook
10.0
LexisNexis InterAction
Budget and Expense Management
Deltek WorkBook
8.0
LexisNexis InterAction

Professional Services Automation

Deltek WorkBook
6.1
LexisNexis InterAction
Quotes/estimates
Deltek WorkBook
5.2
LexisNexis InterAction
Invoicing
Deltek WorkBook
6.1
LexisNexis InterAction
Project & financial reporting
Deltek WorkBook
6.1
LexisNexis InterAction
Integration with accounting software
Deltek WorkBook
7.1
LexisNexis InterAction

Sales Force Automation

Deltek WorkBook
LexisNexis InterAction
5.1
Customer data management / contact management
Deltek WorkBook
LexisNexis InterAction
8.0
Workflow management
Deltek WorkBook
LexisNexis InterAction
3.0
Territory management
Deltek WorkBook
LexisNexis InterAction
3.0
Opportunity management
Deltek WorkBook
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Deltek WorkBook
LexisNexis InterAction
8.0
Interaction tracking
Deltek WorkBook
LexisNexis InterAction
3.0
Channel / partner relationship management
Deltek WorkBook
LexisNexis InterAction
6.0

Customer Service & Support

Deltek WorkBook
LexisNexis InterAction
8.7
Case management
Deltek WorkBook
LexisNexis InterAction
8.0
Call center management
Deltek WorkBook
LexisNexis InterAction
9.0
Help desk management
Deltek WorkBook
LexisNexis InterAction
9.0

Marketing Automation

Deltek WorkBook
LexisNexis InterAction
8.0
Lead management
Deltek WorkBook
LexisNexis InterAction
7.0
Email marketing
Deltek WorkBook
LexisNexis InterAction
9.0

CRM Project Management

Deltek WorkBook
LexisNexis InterAction
4.7
Task management
Deltek WorkBook
LexisNexis InterAction
5.0
Billing and invoicing management
Deltek WorkBook
LexisNexis InterAction
4.0
Reporting
Deltek WorkBook
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Deltek WorkBook
LexisNexis InterAction
4.3
Forecasting
Deltek WorkBook
LexisNexis InterAction
4.0
Pipeline visualization
Deltek WorkBook
LexisNexis InterAction
4.0
Customizable reports
Deltek WorkBook
LexisNexis InterAction
5.0

Customization

Deltek WorkBook
LexisNexis InterAction
4.3
Custom fields
Deltek WorkBook
LexisNexis InterAction
4.0
Custom objects
Deltek WorkBook
LexisNexis InterAction
4.0
Scripting environment
Deltek WorkBook
LexisNexis InterAction
4.0
API for custom integration
Deltek WorkBook
LexisNexis InterAction
5.0

Security

Deltek WorkBook
LexisNexis InterAction
8.0
Single sign-on capability
Deltek WorkBook
LexisNexis InterAction
8.0
Role-based user permissions
Deltek WorkBook
LexisNexis InterAction
8.0

Social CRM

Deltek WorkBook
LexisNexis InterAction
4.5
Social data
Deltek WorkBook
LexisNexis InterAction
4.0
Social engagement
Deltek WorkBook
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Deltek WorkBook
LexisNexis InterAction
5.0
Marketing automation
Deltek WorkBook
LexisNexis InterAction
5.0
Compensation management
Deltek WorkBook
LexisNexis InterAction
5.0

Platform

Deltek WorkBook
LexisNexis InterAction
5.0
Mobile access
Deltek WorkBook
LexisNexis InterAction
5.0

Pros

Deltek WorkBook

  • Workbook handles all processes in a consultancy company
  • Workflow options on all thinkable processes
  • Support global growth and intercompany management
  • Strong planning tool
  • Able to manage multiple clients to one project
  • Advanced template set-up
  • The communication module, so all relevant information is available on the projects
  • Flexible planning and project management
Frants E. Moraitis | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Deltek WorkBook

  • The integrations on IT level are not great and should be improved.
  • Change of IP's that's used for logins are being changed without reporting it to super users.
Christopher Fritz | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Alternatives Considered

Deltek WorkBook

Timelog, e-conomic project module and podio
Frants E. Moraitis | TrustRadius Reviewer

LexisNexis InterAction

No answers on this topic

Return on Investment

Deltek WorkBook

  • WorkBook is one of the cheaper solutions on the market, which, in the long term, gives a great ROI.
  • We have spent a lot of time on support which is a negative impact.
Christopher Fritz | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Screenshots

LexisNexis InterAction

Pricing Details

Deltek WorkBook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$19*

* per month

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Deltek WorkBook
7.1
LexisNexis InterAction
6.0

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