DeskRoll Remote Desktop vs. mRemoteNG

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.0 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
mRemoteNG
Score 9.7 out of 10
N/A
mRemoteNG is a fork of mRemote, an open source, tabbed, multi-protocol, remote connections manager.N/A
Pricing
DeskRoll Remote DesktopmRemoteNG
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
No answers on this topic
Offerings
Pricing Offerings
DeskRoll Remote DesktopmRemoteNG
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$3.25 per seat/per monthNo setup fee
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.
More Pricing Information
Community Pulse
DeskRoll Remote DesktopmRemoteNG
Top Pros
Top Cons
Features
DeskRoll Remote DesktopmRemoteNG
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
1% below category average
mRemoteNG
9.8
3 Ratings
17% above category average
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings9.02 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings10.01 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings10.03 Ratings
Remote management of servers & workstations00 Ratings10.03 Ratings
Remote Active Directory® management00 Ratings10.02 Ratings
Centralized management dashboard00 Ratings10.01 Ratings
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DeskRoll Remote DesktopmRemoteNG
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Medium-sized Companies
mRemoteNG
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Score 9.7 out of 10
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Score 9.2 out of 10
Enterprises
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Score 9.1 out of 10
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Score 9.1 out of 10
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User Ratings
DeskRoll Remote DesktopmRemoteNG
Likelihood to Recommend
7.0
(2 ratings)
10.0
(3 ratings)
User Testimonials
DeskRoll Remote DesktopmRemoteNG
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
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Open Source
Well suited to environments where IT staff need to access multiple servers/systems at the same time, cutting down on time wasted opening multiple windows. Not so useful for users that only need to access one system remotely, as most of its functions are largely unused in that case.
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Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
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Open Source
  • Easy to organize and group servers.
  • Many different protocols for remote access.
  • The ability to make use of external applications for non-directly supported protocols.
  • Servers can inherit settings from nodes above so you can set up properties once making adding new servers/devices very quick.
  • Easy to export and share config with new team members (be mindful of what you do with passwords though).
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Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
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Open Source
  • The user interface for configuration is a little basic, and not obvious for a new user to set up connections. It could be a bit clearer how to do that.
  • It does not seem to automatically update itself to new versions - though older ones work fine, you can miss out on some new functions if you don't check for updates manually.
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Support Rating
Tomsk Inc.
No answers on this topic
Open Source
Never actually needed to use support so have no idea - honestly it's simple enough to use I'd be surprised if anyone really needs support with it.
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Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
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Open Source
Every now and then I do look to see if there is any other software that can bring together multiple remote access protocols in a single interface that can contain multiple connections to remote devices with image scaling to mage use of a windowed interface and have yet to find an alternative that does all that but doesn't cost a huge amount. Don't get me wrong I would happily pay for an alternative that could provide an overall better, more convenient experience, but I have yet to find one that has made me think it's worth jumping ship from mRemoteNG.
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Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
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Open Source
  • Very easy to hand over connections to new starters.
  • Having multiple remote protocols in one place is a massive time saver.
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ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.