DeskRoll Remote Desktop vs. ProProfs Help Desk
DeskRoll Remote Desktop vs. ProProfs Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month | |
ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users |
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Entry-level Setup Fee | $3.25 per seat/per month | No setup fee | ||||||||||||||
Additional Details | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | — | ||||||||||||||
More Pricing Information |
DeskRoll Remote Desktop | ProProfs Help Desk | |
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Remote Administration |
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Self Help Community |
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Multi-Channel Help |
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DeskRoll Remote Desktop | ProProfs Help Desk | |
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Small Businesses | Getscreen.me Score 9.7 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | BeyondTrust Privileged Remote Access Score 9.3 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | BeyondTrust Privileged Remote Access Score 9.3 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DeskRoll Remote Desktop | ProProfs Help Desk | |
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Likelihood to Recommend | 7.0 (2 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (1 ratings) |
DeskRoll Remote Desktop | ProProfs Help Desk | |
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Likelihood to Recommend | Tomsk Inc.
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Pros | Tomsk Inc.
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Cons | Tomsk Inc.
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Alternatives Considered | Tomsk Inc.
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Return on Investment | Tomsk Inc.
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ScreenShots | DeskRoll Remote Desktop Screenshots | ProProfs Help Desk Screenshots |