DeskXpand vs. Lobbytrack

DeskXpand

Lobbytrack

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DeskXpand	N/A	N/A	DeskXpand is a collaborative customer support software featuring ticket automation, omnichannel, self-service, and analytics. The company is a customer support solution provider focused on catering to small to large business needs. They state their goal is to mitigate the technological gap from the customer support department and enrich it with features to make it easier for businesses to serve their customers. They are an ISO27001 certified customer support solution experts…	N/A
Lobbytrack	Score6.5 out of 10	N/A	Lobbytrack is visitor management software from Jolly Technologies. It includes a cloud based online visitor management platform (lobbytrack.com) with an on-site sign-in mobile app that can run on a tablet, as well as a desktop based self-managed visitor management solution (Lobby Track Desktop).	$50 per month per location

Pricing

DeskXpand

Lobbytrack

No answers on this topic

Basic: $50
per month per location
Professional: $100
per month per location
Starter: Free
Ultimate: Contact
per month per location

Pricing Offerings
DeskXpand	Lobbytrack
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	No

$15 per user / month

Optional

—

No contract, no risk, no hidden fees or extra charges for essential features. Regarding pricing for tailored solutions and non-profit organizations, please contact

Best Alternatives
	DeskXpand	Lobbytrack
Small Businesses	Help Scout Score9.3 out of 10	No answers on this topic
Medium-sized Companies	LiveAgent Score8.8 out of 10	No answers on this topic
Enterprises	Front Score9.2 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DeskXpand	Lobbytrack
Likelihood to Recommend	- (0 ratings)	6.5 (8 ratings)

User Testimonials
	DeskXpand	Lobbytrack
Likelihood to Recommend	DeskXpand No answers on this topic	Jolly Technologies Inc I think that Lobbytrack would be suited for most organizations that are trying to modernize their visitor management workflow. You would need someone with a technical background to make the most of the Lobbytrack feature-set, but you can get the core functionality of the system up and running fairly quickly. The product might be less desirable for an organization where compliance and security is a critical priority, as features like their SSO integration still needs to mature. Incentivized Verified User Read full review
Pros	DeskXpand No answers on this topic	Jolly Technologies Inc Sign in visitors with Name Phone number their identity. It notifies the host. It can also pre register the visitor and also to immediate registration. Control access and photo identity. Verified User Read full review
Cons	DeskXpand No answers on this topic	Jolly Technologies Inc Scheduled reports (instead of run on demand). Published API and/or an automated way of loading data to the database (it's not difficult but could be automated). Updating layout of printed labels is not very intuitive (but we only have to do it rarely). Incentivized Verified User Read full review
Alternatives Considered	DeskXpand No answers on this topic	Jolly Technologies Inc Lobby track has proved to be cost-efficient and at the same time, this is also multi-tasking where each and every step and user interface is very easy to use. Even the visitors can self-register themselves and need not wait for the other person to do an entry. Plus the biggest advantage that we have observed is the final report which helps us to create a database. Verified User Read full review
Return on Investment	DeskXpand No answers on this topic	Jolly Technologies Inc Did not use it for my business, but rather as a user. Worked great, will implement in my business when we need guest management software. Verified User Read full review
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