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Promising Visitor Management Software w/ Room to Grow
April 24, 2023

Promising Visitor Management Software w/ Room to Grow

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Lobbytrack

We started using Lobbytrack to modernize our previous paper visitor log. We quickly started viewing this as an opportunity to make a strong branding impression on all visitors to our office. We also discovered, post-implementation, that we would need to use the pre-registration features to reduce the bottleneck that was created when we had a group of visitors arriving at the same time. As an added bonus, we are able to send pertinent information to all our visitors, such as the guest Wi-Fi info.
  • Tracking visitors on the premises.
  • Preregistration of visitors for an upcoming visit.
  • Granular control of the self check-in / check-out process.
  • The SSO implementation needs to be improved upon, especially adding SSO functionality to the Employee app.
  • Support documentation is quite lacking.
  • Visitors that aren't preregistered should have the ability to select the duration of their visit during check-in.
  • Visitor Self Check-In / Check-Out
  • Single Sign-On Functionality
  • Preregistration of new visitors.
  • Makes a better first impression to people visiting the office.
  • Makes it easier to track and manage visitors to our office.
  • Puts us in a better position for our annual security compliance audits.

Do you think Lobbytrack delivers good value for the price?

Yes

Are you happy with Lobbytrack's feature set?

Yes

Did Lobbytrack live up to sales and marketing promises?

Yes

Did implementation of Lobbytrack go as expected?

No

Would you buy Lobbytrack again?

Yes

I think that Lobbytrack would be suited for most organizations that are trying to modernize their visitor management workflow. You would need someone with a technical background to make the most of the Lobbytrack feature-set, but you can get the core functionality of the system up and running fairly quickly. The product might be less desirable for an organization where compliance and security is a critical priority, as features like their SSO integration still needs to mature.