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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Device42

    Score6.4 out of 10
    N/ADevice42, a Freshworks company, is an agentless discovery system for Hybrid IT. Device42 can continuously discover, map, and optimize infrastructure and applications across data centers and cloud, in order to provide an accurate views of the IT ecosystem.

    $1,449

    1-1K IPs

    GLPI

    Score8.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    $23

    per IT agent/per month

    Pricing
    Device42GLPI
    Editions & Modules
    Core 1-100 Devices
    $1,449
    1-1K IPs
    Core 101-500 Devices
    $2,999
    1K-5K IPs
    Core 501-1000 Devices
    $4,999
    5K-10K IPs
    Core 1001-2500 Devices
    $9,999
    10K-25K IPs
    Core 2500+ Devices
    Request Quote
    25K+ IPs
    GLPI Network Cloud
    $23
    per IT agent/per month
    Basic
    $1,455
    for <10 IT agents; <500 IT assets
    Standard
    $4,365
    for <50 IT agents; < 5000 IT assets
    Advanced
    $14,550
    for >51 IT agents; > 5001 IT assets
    Offerings
    Pricing Offerings
    Device42GLPI
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$1,200 per installation
    Additional DetailsPricing for each customer requesting a SaaS installation/deployment is negotiated on a case by case basis, and depends on many factorsPrices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.
    More Pricing Information
    Community Pulse
    Device42GLPI
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Teclib
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    11 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    11 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    11 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    10 Answers
    No answers on this topic
    Implementation went as expected
    89%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Features
    Device42GLPI
    Incident and problem management
    Comparison of Incident and problem management features of Device42 and GLPI
    Feature
    Device42
    -
    Ratings
    GLPI
    9.0
    2 Ratings
    10% above category average
    Organize and prioritize service tickets00 Ratings10.02 Ratings
    Expert directory00 Ratings8.02 Ratings
    Self-service tools00 Ratings9.02 Ratings
    ITSM collaboration and documentation00 Ratings8.02 Ratings
    ITSM reports and dashboards00 Ratings10.02 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of Device42 and GLPI
    Feature
    Device42
    -
    Ratings
    GLPI
    8.5
    2 Ratings
    5% above category average
    Configuration mangement00 Ratings9.01 Ratings
    Asset management dashboard00 Ratings8.02 Ratings
    Change management
    Comparison of Change management features of Device42 and GLPI
    Feature
    Device42
    -
    Ratings
    GLPI
    9.5
    2 Ratings
    12% above category average
    Change requests repository00 Ratings9.01 Ratings
    Service-level management00 Ratings10.02 Ratings
    Best Alternatives
    Device42GLPI
    Small Businesses
    No answers on this topic
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    Microsoft System Center
    Score8.4 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Microsoft System Center
    Score8.4 out of 10
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Device42GLPI
    Likelihood to Recommend
    9.6
    (11 ratings)
    9.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Device42GLPI
    Likelihood to Recommend
    Freshworks Inc
    1. Installbase management feature allows us to retire our old spreadsheet methods for tracking the data in favour of a singular database with some excellent reporting.2. We are also providing data connectivity from the WAN Providers and keeping all connections in Device42 gives us the ability have documentation of all connection that are made. 3. Ever changing and growing inventory that needs to be carefully tracked and inventoried. We find this so simple to use that we spend much less time than we used to on tracking these items.
    Incentivized
    Read full review
    Teclib
    GLPI is
    well suited to an on prem environment, I work for a company that values open-source
    software and European solutions.
    I have no
    experience with GLPI cloud hosted solution or their support as we have in house
    devs that fix and improve our installation, their community in the support forum
    is excellent if you have a question or want advice on an issue.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • Device42 can discover physical and virtual servers as well as your network devices
    • Device42 can give resource utilization details like CPU, Memory and Storage
    • Device42 can give dependency mapping
    • Device42 can give inbound and outbound communication details
    • Device42 can create Affinity Groups (Move Groups)
    • Device42 can recommend the Cloud platform to which you can migrate your infrastructure.
    Incentivized
    Read full review
    Teclib
    • Tickering
    • Inventory
    • FAQ
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • UI/UX is not up to the standards.
    • Can't mass update everything.
    • No export option for the sub components that have changed linked to the device they are assigned to
    • Plugins options are limited
    • Sometimes randomly times out my login forcing me to log in again.
    Incentivized
    Read full review
    Teclib
    • Lack of auto update mechanism.
    • Admin interface is somewhat dated.
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    No answers on this topic
    Teclib
    We’ve used
    GLPI for many years and the interface has gotten better with every major
    release, the dashboard is easy to use and customizable.

    With the
    massive catalogue of plugins, you can change or add so many features and if you
    have the right team, you can turn it into a completely unique piece of
    software.

    So, if the
    default setup isn’t to your liking you can tweak it extensively.
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    What I appreciate and love about Device42 is how everything links together from room layout,to server rack organisation,down to all VMs and Business applications. We are also able to get full value of our money and full visibility of our assets management process.
    Read full review
    Teclib
    We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • We use it for the mass updates. Because of which we save lots of time
    • It helps in making everything documented
    • With this system you can get any information about the location of the device, connected cables, additional information and statuses.
    • Inventory Management
    Incentivized
    Read full review
    Teclib
    • Quick resolution of incidents
    • User satisfaction measurement
    Incentivized
    Read full review
    ScreenShots

    Device42 Screenshots

    Screenshot of Drag and drop room layoutsScreenshot of Super easy search

    GLPI Screenshots

    Screenshot of Dashboards for Asset Management and HelpdeskScreenshot of Asset ManagementScreenshot of Asset management: item viewScreenshot of User managementScreenshot of Helpdesk: Kanban viewScreenshot of Helpdesk