Devin (& Devin Desktop, formerly Windsurf) vs. LivePerson Conversational Cloud

If you already have technical knowledge and understanding of coding, Windsurf could be a valuable platform to debug and rewrite code. It was helpful to me to expand coding, since I am not a traditionally programmer. I was able to enhance my base code and functionality much quicker than manually trying.

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Liveperson LiveEngage is good for larger deployments with lots of agents, and where the rollout plan is broad with respect to the visitors who you will be targeting. It allows you to manipulate more of the data for reporting than many other platforms. The premium cost and some drawbacks with configuring smaller groups might make it lose some appeal for smaller companies or deployments.

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• Quick code isolation of sytax errors
• quick suggestions on how to correct coding error

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• Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
• Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
• The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.

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• Windsurf is target to more medium to advanced users
• Windsurf does fast debugging, but technical skills are needed.
• Windsurf is not as intuitive as I initially thought.

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• There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
• It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
• There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.

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LivePerson has been a great tool for our company and everything is customized. We can customize everything from the canned responses, operator surveys, and customer surveys. We receive a lot of positive information from our customers; and to be able to provide technical support of the website as well as status information for already placed orders is awesome

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Windsurf is a good tool for developers with more than basic coding skills. I would recommend it as a tool to quickly mitigate coding errors and issues. I did not take a deeper dive into the integrated extensions, but the library of extensions appear to be solid. An experience developer could quickly launch this platform, scan and test coding, and resolve issues quickly. I did not test this for larger code sets.

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Windsurf would be more comparable to GitHub Copilot or Perplexity to me. I think it's more of a pure code debugging line by line than some of the other tools listed above, however, they all have some capabilities to rewrite and test new coding. It boils down to what toolset you are most comfortable with. I typically will work with two platforms with the same issue to see how it is approached and the differences.

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I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.

• ROI is significant time saved from debugging, rewriting code, and testing
• AI generated development can test executable code in a controlled environment

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Independently Invited by TrustRadius

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• This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
• Tenfold has also saved me significant time using the 'click-to-dial' feature.
• I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info