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User Review: "Tenfold Saves Me Time"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Ricky Fox profile photo
January 02, 2018

User Review: "Tenfold Saves Me Time"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

We use Tenfold for call management and scheduling purposes. We say "if it's not on Tenfold, it didn't happen" It is used throughout our entire department to standardize our process and assure consistency among our workforce. All calls and scheduling start and end with Tenfold. It is essential to our work day.
  • Tenfold is intuitive and seamless
  • It is very dependable, there is no need to have a backup scheduling plan
  • It easily becomes part of your routine
  • Occasionally there will be brief downtime
  • Sometimes it is hard to tell if data entered during downtime will be added later
  • Inbound calls during an outbound call can cause some confusion
  • It has made me more productive
  • It has given me confidence that my follow up calls are not being missed
  • It organizes my day and allows easy review of my activity
I find the ease of use of Tenfold to be advantageous to all other platforms. It also appears that as future needs change, Tenfold will allow me to continue to structure my workday around Tenfold but use it in different ways that would scale to any changes in my process.
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.