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Tenfold Review: "Helps me keep my appointments and documentation on track!"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Linda Brann profile photo
January 02, 2018

Tenfold Review: "Helps me keep my appointments and documentation on track!"

Score 10 out of 101
Vetted Review
Verified User
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Overall Satisfaction with Tenfold

Tenfold is the SIP phone used across all of Wayfair in all departments. There are units on our desks for dialing, but the software is used remotely without the desktop phone.
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
  • When looking at recent calls from the pop-up window, it would be beneficial if the history went back further. Often notes need to be updated.
  • When looking at the day's calls on the web page, it would be helpful if we could update notes from that page.
  • This very well could be our own team's suggestion, not Tenfold - but if we could plug our headphones into the computer directly for audio vs. having to go through the external phone, it would eliminate having to have 2 sets of headphones when having to listen to online training on the computer.
  • When we moved over to Salesforce, it was the natural choice to upgrade the phone system used company-wide. I was not a part of the decision-making process, nor do I see any numbers - but from my department, it has made a positive impact on the everyday functions we are supposed to perform.
The integration between CRM software and Avaya wasn't as complex. Also, the call quality was repeatedly an issue.
I would recommend Tenfold to any company with CRM or account management software. Being able to manage future appointments and to document it all in one step will increase efficiency.