When looking at recent calls from the pop-up window, it would be beneficial if the history went back further. Often notes need to be updated.
When looking at the day's calls on the web page, it would be helpful if we could update notes from that page.
This very well could be our own team's suggestion, not Tenfold - but if we could plug our headphones into the computer directly for audio vs. having to go through the external phone, it would eliminate having to have 2 sets of headphones when having to listen to online training on the computer.
When we moved over to Salesforce, it was the natural choice to upgrade the phone system used company-wide. I was not a part of the decision-making process, nor do I see any numbers - but from my department, it has made a positive impact on the everyday functions we are supposed to perform.