TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Digital Guardian

    Score7 out of 10
    N/AThe Digital Guardian Platform from Fortra (formerly HelpSystems, acquired in late 2021) is a cloud-delivered data protection platform purpose-built to stop data loss by both insiders and outsiders on Windows, Mac and Linux operating systems. Additionally, Digital Guardian User Activity Monitoring enables users to detect, investigate and mitigate suspicious user actions to ensure sensitive data doesn’t get out. And Digital Guardian for Data Discovery provides visibility and auditing of sensitive…N/A

    Mojo Helpdesk

    Score8.1 out of 10
    N/AMojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.

    $24

    per month

    Pricing
    Digital GuardianMojo Helpdesk
    Editions & Modules
    No answers on this topic
    Mini Me
    $0
    Includes 10 agents
    Professional
    $29
    Includes 10 agents
    Enterprise
    $99
    Includes 10 agents
    Unlimited
    $399
    Unlimited agents
    Offerings
    Pricing Offerings
    Digital GuardianMojo Helpdesk
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Digital GuardianMojo Helpdesk
    Incident and problem management
    Comparison of Incident and problem management features of Digital Guardian and Mojo Helpdesk
    Feature
    Digital Guardian
    -
    Ratings
    Mojo Helpdesk
    9.8
    1 Ratings
    18% above category average
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Expert directory00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings9.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Digital Guardian and Mojo Helpdesk
    Feature
    Digital Guardian
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    External knowledge base00 Ratings10.01 Ratings
    Internal knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Digital Guardian and Mojo Helpdesk
    Feature
    Digital Guardian
    -
    Ratings
    Mojo Helpdesk
    10.0
    1 Ratings
    22% above category average
    Customer portal00 Ratings10.01 Ratings
    Social integration00 Ratings10.01 Ratings
    Email support00 Ratings10.01 Ratings
    Help Desk CRM integration00 Ratings10.01 Ratings
    Best Alternatives
    Digital GuardianMojo Helpdesk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Forcepoint DLP
    Score8.5 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Forcepoint DLP
    Score8.5 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Digital GuardianMojo Helpdesk
    Likelihood to Recommend
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Digital GuardianMojo Helpdesk
    Likelihood to Recommend
    Fortra
    Digital Guardian has excellent data-preventing solutions, which locate and protect [that] database that [is] super sensitive. More so, Digital Guardian offers complete coverage of endpoint safety and network monitoring. Again, Digital Guardian has a team of elite professionals, who screens and detect any cyber threats. Finally, Digital Guardian has improvised and detailed attack response, very efficient in making the right controls.
    Incentivized
    Read full review
    Metadot Corporation
    For a small business it is a very good value.
    Incentivized
    Read full review
    Pros
    Fortra
    • Email data leaks - DLP software must prevent certain actions to work well. Let's say you try to copy and paste an SS # to an email, or upload sensitive data to your personal email account. Guardian Edge can prevent that, and then alert administrators that it happened
    • Unauthorized file copies - Guardian Edge can also prevent users from copying files from a sensitive restricted area to somewhere else where they might be able to more easily exfiltrate it. A good example would be from a company file share to a less secure server or their own home drive
    • Alerting Administrators of suspicious activities - Any time a user uploads a file to an upload service or personal email, it is logged and reported as an event to be reviewed. If it found nothing in scanning the data, it will still notify you that it happened so you can review it yourself to confirm it wasn't a false negative.
    Incentivized
    Read full review
    Metadot Corporation
    • User friendly- easy to setup and get running.
    • Built in reports to improve and measure customer satisfaction.
    • Always adding new features to enhance the product for the user.
    • Support organization responds quickly to issues and questions.
    Incentivized
    Read full review
    Cons
    Fortra
    • Digital Guardian is perfect in database protection, hence, no complaint.
    • Digital Guardian makes the detection process effective, hence, reliable.
    • Finally, Digital Guardian is cloud focused or delivered, hence, concrete and efficient.
    Incentivized
    Read full review
    Metadot Corporation
    • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
    • Text box section on the rating to have the option to tell why a low rating was given.
    Incentivized
    Read full review
    Alternatives Considered
    Fortra
    DG is the only DLP platform I've used at my current employer. I used it at my previous employer as well, and we ended up abandoning future deployments of it due to many problems caused by it, especially with web browsers. This was in 2015, rather than the 2018 version I used with my current employer, but I feel it still warrants mentioning. DG works great...when it works. When it doesn't, it's a disaster.
    Incentivized
    Read full review
    Metadot Corporation
    Price and customer service.
    Incentivized
    Read full review
    Return on Investment
    Fortra
    • The professional threat detectors and cyber security analysts [increase] the reliability of the company database.
    • Cloud coverage allows easy deployment and efficient systematic controls.
    • Lastly, Digital Guardian [values] and monitors the procedures or the roles that every player makes in the company.
    Incentivized
    Read full review
    Metadot Corporation
    • Our company’s improved customer support response times and expert service has helped us make money.
    Incentivized
    Read full review
    ScreenShots

    Mojo Helpdesk Screenshots

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