TrustRadius

Directly vs. Smart Communications SmartCOMM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
SmartCOMM
Score 8.8 out of 10
N/A
Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers.N/A
Pricing
DirectlySmart Communications SmartCOMM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlySmartCOMM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DirectlySmart Communications SmartCOMM
Considered Both Products
Directly
Chose Directly
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive.
SmartCOMM
Verified User
Anonymous
Chose SmartCOMM
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
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DirectlySmart Communications SmartCOMM
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User Ratings
DirectlySmart Communications SmartCOMM
Likelihood to Recommend
7.0
(0 ratings)
9.0
(0 ratings)
User Testimonials
DirectlySmart Communications SmartCOMM
Likelihood to Recommend
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
Read full review
Smart Communications SmartCOMM notes the questions that clients raise or ask, and the professionals responsible offer the required answers. This also communicates with clients regarding updates, information change, and product efficiency to foster growth. Finally, it works for a live chat and increases the chances of immediate responses. Smart Communications SmartCOMM should update its email communications strategies, which are important ways of encouraging formal discussions.
Verified User
Anonymous
Read full review
Pros
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
  • Template
  • Data processing
  • Output delivery
  • SMS delivery
  • Ada compliance
Verified User
Anonymous
Read full review
Cons
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
  • Price
  • Licensing is bit complicated
  • Frequent upgrades
Verified User
Anonymous
Read full review
Alternatives Considered
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
Read full review
Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.
Verified User
Anonymous
Read full review
Return on Investment
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
Read full review
  • Migration ease
  • Latest features
  • Cloud readiness
Verified User
Anonymous
Read full review
ScreenShots