TrustRadius

Directly vs. Unblu

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Directly
Score 6.4 out of 10
N/A
Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…N/A
Unblu
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Swiss company unblu offers their eponymous live chat tool that features co-browsing, document sharing, and more.N/A
Pricing
DirectlyUnblu
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DirectlyUnblu
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details——
More Pricing Information
Community Pulse
DirectlyUnblu
Best Alternatives
DirectlyUnblu
Small Businesses
Front
Front
Score 9.1 out of 10
Gist
Gist
Score 9.5 out of 10
Medium-sized Companies
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.6 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DirectlyUnblu
Likelihood to Recommend
7.0
(1 ratings)
10.0
(1 ratings)
User Testimonials
DirectlyUnblu
Likelihood to Recommend
Directly Software, Inc.
It is well suited for customer experience service management but, it should focus more on a support system.
Abhay Ranjan | TrustRadius Reviewer
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unblu
We recommend the use of Unblu for working with mostly professional meetings, as there are many advantages to the platform over private teams, especially when it comes to coding and sharing data, keeping everyone involved in business transactions properly [organized].
Jason Terrick | TrustRadius Reviewer
Jason Terrick
Sales Manager
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Pros
Directly Software, Inc.
  • customer messaging management
  • IVR
  • Branding
Abhay Ranjan | TrustRadius Reviewer
Read full review
unblu
No answers on this topic
Cons
Directly Software, Inc.
  • support
  • moderation
  • termination process
Abhay Ranjan | TrustRadius Reviewer
Read full review
unblu
No answers on this topic
Alternatives Considered
Directly Software, Inc.
Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive
Abhay Ranjan | TrustRadius Reviewer
Read full review
unblu
No answers on this topic
Return on Investment
Directly Software, Inc.
  • increased branding
  • increased numbers of customer
  • increased customer loyalty
Abhay Ranjan | TrustRadius Reviewer
Read full review
unblu
  • Thanks to Unblu, digital interactions with our customers and general visitors to our website have greatly improved, allowing us to better identify those who might become loyal to the company, and therefore helping us to close sales much more consistently, not only increasing our profits but also securing more revenue in the future.
Jason Terrick | TrustRadius Reviewer
Jason Terrick
Sales Manager
Read full review
ScreenShots