Directly vs. Voiceflow

Directly

2 Reviews and Ratings

Voiceflow

2 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score6.4 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
Voiceflow	Score10 out of 10	N/A	Voiceflow aims to empower conversational AI teams to design, prototype and build conversational assistants together, faster, and at scale. It is a collaborative platform for teams to design and build conversational assistants.	$60 per month per editor

Pricing

Directly

Voiceflow

No answers on this topic

Pro: $60
per month 10k credits
Business: $150
per month 30k credits
Enterprise: Contact Sales
per year

Pricing Offerings
Directly	Voiceflow
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

Discount available for annual billing on Pro and Business plans.

Best Alternatives
	Directly	Voiceflow
Small Businesses	GoTo Connect Score8 out of 10	Fin Score8.8 out of 10
Medium-sized Companies	Quadient Inspire Score9.5 out of 10	Fin Score8.8 out of 10
Enterprises	Quadient Inspire Score9.5 out of 10	Sprinklr Service Score7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	Voiceflow
Likelihood to Recommend	7.0 (1 ratings)	10.0 (1 ratings)
Usability	- (0 ratings)	10.0 (1 ratings)

User Testimonials
	Directly	Voiceflow
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	Voiceflow For a design team, Voiceflow is a must to have skill. With all the features present and being constantly rolled out by Voiceflow team, the tool has become one of the core part of design systems. Additionally, the support team of Voiceflow is hard-working and dedicated to customer satisfaction which truly brings about a difference. For context, we have raised multiple bugs and asked for best practices and the prompt response of support team from Voiceflow has been instrumental in us using the tool more and more Incentivized Shashikant Jha Conversation Designer Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	Voiceflow No answers on this topic
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	Voiceflow No answers on this topic
Usability	Directly Software, Inc. No answers on this topic	Voiceflow Voiceflow has become an integral part of our design eco-system, providing capabilities for both rapid design and prototyping as well as testing with users. Additionally, the easy API integration has also allowed to create test automations using Gen AI Incentivized Shashikant Jha Conversation Designer Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	Voiceflow No answers on this topic
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	Voiceflow No answers on this topic
ScreenShots