Directly vs. WATI.io

Directly

4 Reviews and Ratings

WATI.io

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Directly	Score 7.0 out of 10	N/A	Directly’s crowd platform harnesses thousands of independent experts and AI technology to automate common customer questions and deliver customer service that consumers love. The vendor states companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by 20% while reducing contact center volume and saving millions per year. Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True…	N/A
WATI.io	Score 8.7 out of 10	N/A	WATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.	$49 per month

Pricing

Directly

WATI.io

Editions & Modules

No answers on this topic

Standard: $49
per month
Professional: $98
per month

Offerings

Pricing Offerings
Directly	WATI.io
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Directly	WATI.io
Top Pros	Pro Data driven Pro Chat bots Pro Responsive customer	Pro Automated responses Pro Tool for creating Pro Drag and drop
Top Cons	Minus Needs to improve	Minus Mobile interface Minus User friendly Minus Not user friendly

Best Alternatives
	Directly	WATI.io
Small Businesses	EZ Texting Score 8.9 out of 10	EZ Texting Score 8.9 out of 10
Medium-sized Companies	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Quadient Inspire Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Directly	WATI.io
Likelihood to Recommend	7.0 (1 ratings)	8.0 (1 ratings)

User Testimonials
	Directly	WATI.io
Likelihood to Recommend	Directly Software, Inc. It is well suited for customer experience service management but, it should focus more on a support system. Incentivized Abhay Ranjan Founder Read full review	WATI.io If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io. Incentivized Verified User Anonymous Read full review
Pros	Directly Software, Inc. customer messaging management IVR Branding Incentivized Abhay Ranjan Founder Read full review	WATI.io Segmented campaigns. Easy to access documents for developers. Integrations with other tools. Incentivized Verified User Anonymous Read full review
Cons	Directly Software, Inc. support moderation termination process Incentivized Abhay Ranjan Founder Read full review	WATI.io Open marketplace for integrations. Inclusion of the social platforms like Facebook, LinkedIn & Instagram. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Directly Software, Inc. Directly is more user-friendly and provides an easy interface. It's help desk software and chat support is very interactive Incentivized Abhay Ranjan Founder Read full review	WATI.io Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io. Incentivized Verified User Anonymous Read full review
Return on Investment	Directly Software, Inc. increased branding increased numbers of customer increased customer loyalty Incentivized Abhay Ranjan Founder Read full review	WATI.io Quick setup gave us good advantage. Easy to use, no need of any technical knowledge. Incentivized Verified User Anonymous Read full review
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