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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    FlowUp

    Score6.1 out of 10
    N/AFlowUp is a Follow-up Automation software that gives users automated follow-ups to design a workflow to reach leads at their most preferred communication channel. FlowUp aims to strengthen follow-up with multiple channel outreach with Calls, SMS, MMS, Ringless Voicemails, Surveys, Press 1 campaigns. It gives campaigns an edge with its Inbound strategy to stay connected with leads even while offline. It also helps keep all the needed platforms around with a Zero-coding CRM…N/A
    Pricing
    DixaFlowUp
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    DixaFlowUp
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptional$300 Per use
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card IntegrationThere will be Extra charges for Buy numbers. Numbers charges will be $5/per month for local Number and $10/per month for Toll-Free Number
    More Pricing Information
    Best Alternatives
    DixaFlowUp
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    Front
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    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaFlowUp
    Likelihood to Recommend
    9.3
    (4 ratings)
    10.0
    (3 ratings)
    User Testimonials
    DixaFlowUp
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
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    Flowup
    FlowUp is a well-suited tool for follow-up and marketing automation and it's worth giving a trial. This tool facilitates ease to engage with leads and customers more effectively and efficiently.
    Read full review
    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
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    Flowup
    • FlowUp presents planning schemes to make sales and communications during jobs such as software development or to create contract plans after completion much easier than they would be without it, by offering direct communication methods for sending announcements, proposals, or simply interacting privately.
    Incentivized
    Read full review
    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
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    Flowup
    • I haven't encountered any stumbling block while using FlowUp as it does what it's designed to achieve.
    Read full review
    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
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    Flowup
    It's very outstanding for real-time sales reporting. Excellent with lead management. Efficient with email management. Customization of the dashboard.
    Incentivized
    Read full review
    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
    Read full review
    Flowup
    • There has been a big increase in the company's profit rate in the last quarter, and all thanks to the fact that we have started implementing Flowup for our commercial strategies, the reason for this being to be able to further expand our possibilities to reach potential clientele and other managers in the team.
    Incentivized
    Read full review
    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

    FlowUp Screenshots

    Screenshot of Followup Automation