Dixa is excellent at serving customers in a timely manner
February 27, 2022
Dixa is excellent at serving customers in a timely manner
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dixa
It has made our job much easier when dealing with customers, either via chat or calls. It has an automatic call distribution system that allows us to respond to our users' requests more efficiently and without making them wait so long.
- The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
- The pre-recorded greeting is a good way to keep the customer waiting to be answered.
- The chatbot feature is perfect for customers with simpler problems to be solved.
- We have missed some calls and missed some customers, as the system does not inform us of these requests.
- When we have requested help from technical support, they have not given us a timely response to the situation.
- The program is not as intuitive as we would like it to be, although with a little practice we adapted to it.
- A very efficient chatbot that helps us solve common problems faster.
- Call-to-text recording function, so that no detail of the customer's requests is lost.
- Integrates all channels into a single software so that no important information or request is lost.
- We can say that the staff works much better, more efficiently and faster, responding to customer requests and handling a greater number of calls.
- The investment that was used to purchase the software has been worth it, as we have kept more customers happy and more have come through the use of the software.
Do you think Dixa delivers good value for the price?
Yes
Are you happy with Dixa's feature set?
Yes
Did Dixa live up to sales and marketing promises?
Yes
Did implementation of Dixa go as expected?
Yes
Would you buy Dixa again?
Yes