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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    DixaHearsay, now part of Yext
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    DixaHearsay, now part of Yext
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card Integration—
    More Pricing Information
    Best Alternatives
    DixaHearsay, now part of Yext
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaHearsay, now part of Yext
    Likelihood to Recommend
    9.3
    (4 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    DixaHearsay, now part of Yext
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
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    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
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    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
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    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
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    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
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    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
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    Usability
    Dixa
    No answers on this topic
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
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    Support Rating
    Dixa
    No answers on this topic
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
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    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
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    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
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    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
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    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
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    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly