TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dixa

    Score8 out of 10
    N/ADixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.

    $39

    per month per user

    RumbleTalk

    Score9.1 out of 10
    N/ARumbleTalk is a live chat tool from the company of the same name featuring group chat and document or video sharing.

    $25

    per month

    Pricing
    DixaRumbleTalk
    Editions & Modules
    Growth
    $109
    per month per user
    Ultimate
    $169
    per month per user
    Prime
    $215
    per month per user
    *Custom
    Contact for quote
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    DixaRumbleTalk
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsDiscount offered for annual billing. Many product add-ons available: - Dixa Chatbot - Dixa Quality and Insights - Collaboration Users - Seasonal Agents Service add-ons - Active Guidance: Dixa Platform - Active Guidance: Chatbot & Automation - Custom Card IntegrationRumbleTalk offers a flexible pricing plan for chats of all sizes. Whether it be for an online event, a business conference, a virtual class, or a group chat for your podcasts and websites, they can tailor-fit each plan to meet your goals. Each user is given the freedom to upgrade or downgrade their plan as needed. They can start with a free plan to try it out then upgrade to a paid plan that starts at 25$.
    More Pricing Information
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    DixaRumbleTalk
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    Score9.7 out of 10
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    Front
    Score9.2 out of 10
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    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DixaRumbleTalk
    Likelihood to Recommend
    9.3
    (4 ratings)
    9.1
    (1 ratings)
    User Testimonials
    DixaRumbleTalk
    Likelihood to Recommend
    Dixa
    Dixa may be a more cost-effective cash flow program than other programs used in our organization. Dixa does not require us to change our phone number when using the application because it is adaptable to our current number; the Dixa team handles the interface by quickly adding our phone number to their system. Despite the significant additions and updates to Dixa, our company is very pleased with the results obtained so far.
    Incentivized
    Read full review
    RumbleTalk
    In my experience using RumbleTalk talk for my radio station, it's easy and reliable. It connects my listeners in one place our DJs can interact and more. This is really great for my organization it's helping a lot, and I wouldn't change it for anything. It's easy to use and it provides everything I'm looking for.
    Read full review
    Pros
    Dixa
    • The text recording of calls has made our life in the office easier since we often miss some requests, which with this feature we can attend to.
    • The pre-recorded greeting is a good way to keep the customer waiting to be answered.
    • The chatbot feature is perfect for customers with simpler problems to be solved.
    Incentivized
    Read full review
    RumbleTalk
    No answers on this topic
    Cons
    Dixa
    • I wish it had the option of call transcription so that you don't just have access to the recording.
    • We have had some problems when receiving calls, as they are forwarded instantly without allowing us to answer them.
    • We have also had problems integrating with social networks, we have not yet been able to integrate them.
    Incentivized
    Read full review
    RumbleTalk
    No answers on this topic
    Alternatives Considered
    Dixa
    Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
    Incentivized
    Read full review
    RumbleTalk
    No answers on this topic
    Return on Investment
    Dixa
    • We must pay close attention to the regular updates that are released so that their implementation does not become difficult.
    • You can be confident that you will achieve the desired results for your users thanks to the platform.
    Incentivized
    Read full review
    RumbleTalk
    No answers on this topic
    ScreenShots

    Dixa Screenshots

    Screenshot of Conversations View: Add tags, write notes & transfer any conversation to another agent in seconds, regardless of channel (calls, emails, chats or Facebook messages).Screenshot of Conversations List: All conversations are updated dynamically in real-time so agents can see what a team is working on and which customers are waiting in queue without having to refresh. Utilize filters to sort by channel, assigned agent, and conversation status.Screenshot of Analytics: Analyze team performanceScreenshot of Organization: Add team members on the fly

    RumbleTalk Screenshots

    Product screenshot