Dokan vs. Stitch Labs (discontinued)

Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.

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I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

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• Intuitive back-end functions.
• User-friendly front-end interface.
• Bug fixes and improvements are done often and regularly.

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• Inventory management.
• Order management.
• Reporting and analytics.

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• Sign-up procedure could be more explanatory for vendors.
• Sign-up validations could be improved.
• Support for multi-currency and multilingual shops needs to be improved.

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• Reporting does not work for multiple currencies.
• There is often a lag when syncing products.

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Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.

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I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

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The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.

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We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

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I have not researched other alternatives as this solved my problems.

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• Positive impact on small to medium shops.
• Needs good advertisement and features to get large shops to sign up.
• Needs more bulk product import and management features.

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• We had to migrate off this system which was not ideal after being discontinued
• Was a simple to use medium price range solution to scaling businesses
• UI/UX was intuitive and was easy to train employees

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info