Domino CRM vs. Inbenta Chatbots

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Domino CRM
Score 9.1 out of 10
N/A
Domino CRM serves businesses worldwide as a no-code chatbot builder for automated and optimized customer interactions. With it, one can enhance client relations, engage visitors in flows, save resources, and boost revenues. In addition, Domino CRM offers an in-built CRM system to track analytics and a broadcasting feature for messaging campaigns. The list of available nodes includes blocks with texts, images, audios, and videos, nodes with questions, catalogs, payment…
$12
per month
Inbenta Chatbots
Score 9.5 out of 10
Enterprise companies (1,001+ employees)
According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…N/A
Pricing
Domino CRMInbenta Chatbots
Editions & Modules
Starter
$12
per month 5 chatbots & 5000 conversations
Pro
$28
per month 15 chatbots and 15000 conversations
Custom
Price on Request
No answers on this topic
Offerings
Pricing Offerings
Domino CRMInbenta Chatbots
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeRequired
Additional Details20% discount available with annual subscription.Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
More Pricing Information
Community Pulse
Domino CRMInbenta Chatbots
Features
Domino CRMInbenta Chatbots
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Domino CRM
8.2
1 Ratings
2% below category average
Inbenta Chatbots
-
Ratings
Chat history and transcripts9.11 Ratings00 Ratings
Chat reporting7.31 Ratings00 Ratings
Best Alternatives
Domino CRMInbenta Chatbots
Small Businesses
Front
Front
Score 9.0 out of 10
Front
Front
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Domino CRMInbenta Chatbots
Likelihood to Recommend
9.1
(1 ratings)
9.5
(2 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
Domino CRMInbenta Chatbots
Likelihood to Recommend
Domino CRM LLP
Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess
Read full review
Inbenta Technologies Inc.
In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it.
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Pros
Domino CRM LLP
  • Handling payments right via the messenger
  • Booking slots for presentations
  • Notifying customers about events and campaigns
Read full review
Inbenta Technologies Inc.
  • Integrate the voice into the customer experience.
  • A real, relatable and up to par spanish translation.
  • An amazing customer service structure.
Read full review
Cons
Domino CRM LLP
  • Integration with third-party databases, such as Google Sheets (possible, but you have to code)
  • More ready-to-use templates (there are some, but still)
  • More accessible API integration opportunities (which are now only available for Pro plan users)
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Inbenta Technologies Inc.
  • I have not come across an issue that tech support is not willing/able to fix or teach a way around it.
Read full review
Usability
Domino CRM LLP
The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM
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Inbenta Technologies Inc.
No answers on this topic
Alternatives Considered
Domino CRM LLP
Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case
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Inbenta Technologies Inc.
The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge.
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Return on Investment
Domino CRM LLP
  • Faster response times (instant in fact)
  • All info is stored in one place
  • Measurable automated sales and service funnels
Read full review
Inbenta Technologies Inc.
  • We have been able to expedite the process of interaction and capturing details for orders using the chatbots.
Read full review
ScreenShots

Domino CRM Screenshots

Screenshot of how scenarios are built and flows nodes are addedScreenshot of the broadcasting sectionScreenshot of a section with statisticsScreenshot of a section with scenarios in the dashboard

Inbenta Chatbots Screenshots

Screenshot of Intelligent Chatbots for Skype that understand customersScreenshot of Chatbots that can execute transactions for customersScreenshot of Real-time self-service analytics