doxy.me vs. Zocdoc

The audio functionality on [doxy.me] is chronically very poor and it lacks screen sharing, so I would never recommend it as a primary telehealth platform, but I highly recommend the free BAA version as an affordable backup telehealth platform should one's primary platform fail.

Incentivized

If you have dedicated front office or phone support who can immediately call and hound 'booked' patients to get their information in w/in the 24 hours that Zocdoc allows before charging you- this might work- in that case, possibly you could at least charge them a no show fee.

• Speaker and microphone defaults and settings easily go wrong and result in one person not hearing the other person, and adjusting the audio in/out settings is not intuitive, nor does even making every possible adjustment always result in bringing back sound.
• Sometimes all parties can hear each other, but one party's voice is chronically session after session so warped and warbled we have to mute the Doxy audio and call each other on the phone for session audio.
• If a user is accessing [doxy.me] on a phone, briefly switching to another app then switching back to the Doxy screen completely messes up the audio.
• [doxy.me] lacks a screen sharing option which is regrettable, because screen sharing is an integral part of my therapy practice to work on worksheets together with clients in-session.

Incentivized

• high cost for customer acquisition
• customers cancel and practice has no recourse, but must pay Zocdoc
• Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
• High cost of service for nurse practitioners
• High rate of attrition- few customers converted to our practice compared to other methods
• We were promised one rate per customer acquired, then the posted rate was increased, twice
• Unable to even charge a no show fee for patients who changed at last minute
• the service as set up encourages patients to bait and switch to other providers at the last minute
• there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle

My group practice uses Zoom through its electronic health record, which is absolutely higher quality than [doxy.me], due to reliable audio functionality and screen sharing capability. However, [doxy.me] free BAA version is a great benefit to have as an affordable backup. Always best practice to have a backup in the event of technology failure.

Incentivized