DrChrono vs. MatrixCare

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DrChrono
Score 8.9 out of 10
N/A
DrChrono in Sunnyvale offers what they describe as a complete EHR, Practice Management, and Revenue Cycle Management Solution - Available on iPad, iPhone, and Web. DrChrono offers solutions for speciality practices as well.
$199
per month
MatrixCare
Score 8.4 out of 10
N/A
MatrixCare, by ResMed, includes a suite of applications supporting in-patient assisted living operations, with CareAssist as the central application as its eMAR & point of care system. Also MatrixCare applications support KPI tracking, workforce management and payroll, and other processes inherent in providing in-patient care.N/A
Pricing
DrChronoMatrixCare
Editions & Modules
Starting Price
$199.00
per month
No answers on this topic
Offerings
Pricing Offerings
DrChronoMatrixCare
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
DrChronoMatrixCare
Top Pros

No answers on this topic

Top Cons
Best Alternatives
DrChronoMatrixCare
Small Businesses
Kareo Practice Management
Kareo Practice Management
Score 6.9 out of 10

No answers on this topic

Medium-sized Companies
Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10

No answers on this topic

Enterprises
Epic
Epic
Score 8.3 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
DrChronoMatrixCare
Likelihood to Recommend
1.0
(1 ratings)
9.8
(5 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
5.0
(1 ratings)
-
(0 ratings)
Availability
5.0
(1 ratings)
-
(0 ratings)
Performance
6.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
10.0
(1 ratings)
Online Training
2.0
(1 ratings)
-
(0 ratings)
Implementation Rating
3.0
(1 ratings)
-
(0 ratings)
Configurability
5.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
DrChronoMatrixCare
Likelihood to Recommend
DrChrono
Templates are customizable and you can take pictures directly into a patient's chart. DrChrono is less appropriate for this reason: they have been working on enrolling my company for Medicare electronic billing for [seven months]. [As a result], I have been unable to bill for any Medicare patients for [seven months]. The only person I have talked to was in India [and] ([the] email address ended in .india). I have had to call Medicare to try to figure out how to complete the enrollment process, [and I ended up with this response from Medicare: "DrChrono needs to [stop being lazy and do something]!." I lost [a] significant [amount of] money. [...]
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ResMed
MatrixCare is well suited for the size of this company and its budget. The support is awesome, very professional, polite and knows what they're doing. It is also well suited for my company based on the type of healthcare, LTC, and rehab. Although I don't use the MDS features, I hear my colleagues say how much they like using them. The providers like that they are able to create their progress notes right into Matrix and I like that too because there are no paper notes needing to scan. The providers also find the dashboard very helpful for knowing what orders need to be signed and which patients are due for visits. I am unaware of any scenarios where MatrixCare is not well suited for my company, as far as my role.
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Pros
DrChrono
  • Documentation Template Customization
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ResMed
  • Store resident files, forms and scanned documents in a convenient location.
  • Navigate through each level of facility care for the super users is easy.
  • Security settings to make sure users can see what they need, not overly public per HIPPA rules.
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Cons
DrChrono
  • [Onboarding] trainers and tech support do not know the program.
  • [All] DrChrono calls are from blocked, [unknown], or their personal numbers. [Looking] at [each] caller ID, you have to answer every call because they do not register as DrChrono.
  • DrChrono [uses] [Google] phone and [I could] not understand what [a] trainer [said] [when I called them]. [I could not hear what the trainer said] over the noise of other conversations on [Google] phone.
  • [I] [had] absolutely no way of talking to tech support in person.
  • [Tech] support tickets [are] unanswered.
  • [They] do not know how to enroll providers to bill Medicare electronically.
  • [There was] absolutely no accountability.
  • [The] platform was constantly down [and was very frustrating].
  • [There was a] consistently, delayed submission.
  • [Every] day, [I got] an email about a problem that they are working on.
  • [Weekly] issues for platform [was] addressed for slowness.
  • Tech support needs [to have professional people answering tech problems, needs to be reliable, and be responsive whenever someone has issues].
  • [The] tutorial videos [for DrChrono] are from several years [ago] and no longer apply to the [most] current platform layout.
  • [The] help browser [is] nonfunctional.
  • [Tech support is not well trained. You can not talk to anyone in person and they often do not answer tech tickets. Onboard trainers do not know their system. Customer often figures out the answers before the training rep. Between the accent and the noise of Google phone, my entire training session was asking her to repeat what she said. When they are rated lowest of the group for tech support, it is for a reason].
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ResMed
  • The reports can be challenging to run, having to reset the search criteria each time.
  • The MatrixCare program is not easily used on tablets.
  • There are some limitations with regards to the POC ability.
  • When the internet is down, there is not an offline version to be used in the interim.
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Likelihood to Renew
DrChrono
DrChrono has resulted in revenue loss
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ResMed
No answers on this topic
Usability
DrChrono
If you don't want to do anything custom, the platform is pretty easy to navigate.
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ResMed
No answers on this topic
Reliability and Availability
DrChrono
I am glad I am not always affected by the platform problems. You get daily emails notifying you they are working on slowness, ERA submission problems etc
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ResMed
No answers on this topic
Performance
DrChrono
For the most part, the program slowness has not affected me directly.
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ResMed
No answers on this topic
Support Rating
DrChrono
Their tech support is not well trained. You can not talk to tech support directly. You have to submit work tickets, which have gone unanswered
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ResMed
I have not had any problems with MatrixCare; however, I do not use the whole system and have not had to call MatrixCare or have support from them so I'm not the best to comment on that.
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Online Training
DrChrono
When being trained on the billing program, rather than start at the beginning and "TRAIN HOW TO USE THE PROGRAM" the trainer kept asking me what questions I had. I kept saying I don't know what I don't know. Her response was, ok, were done then. You don't have anymore questions. The only thing I could think to do was ask her to explain each item in each drop down box, but she would just read out loud the drop down choices and ask what questions I had. This pretty much sums up their training.
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ResMed
No answers on this topic
Implementation Rating
DrChrono
If you have used other EHR and programs, over time you will be able to self train for DrChrono
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ResMed
No answers on this topic
Alternatives Considered
DrChrono
TheraOffice has the best tech support and onboarding training. WebPT is also good, but their charting templates lack customization. RehabOptima and Casamba are straight forward and reliable. I am currently stuck with DrChrono.
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ResMed
I'm not sure
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Scalability
DrChrono
The platform is often being worked on for slowness.
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ResMed
No answers on this topic
Return on Investment
DrChrono
  • Negative: I have lost reimbursement due to the time for tech support to address ticket and the max claims submission time.
  • Negative: I have [not had any medicare revenue for seven months] due to DrChrono not knowing how to enroll for Medicare Electronic Billing. This issue still has not been resolved.
  • Negative: Lost time due to the platform being down or running slow.
  • Negative: Slow claims processing.
  • Negative: DrChrono needs [qualified] tech support, [quality] [for] onboard training, [timely] response to technical issues, [and timely] response to billing issues.
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ResMed
  • I'm hard-pressed to speak on behalf of the entire company, which consists of seven locations and I'm just the Health Information Manager. As far as my daily objectives, one positive impact is I no longer need a full-time assistant.
  • Another positive impact is the reduction of paper. Since I started here, there have been no paper records. MatrixCare provides a well-organized chart that is is easy to navigate through.
  • A third positive impact is related to the reduction of paper, ROI (Release of Information). MatrixCare provides records in a PDF format, which most receiving entities and individuals require.
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