Dripos vs. Inno

Dripos is a great alternative to Square POS in most use cases. Although the monthly fee is higher than Square's "free," the fact that so many other features are included in that price — loyalty, online ordering, scheduling, team messaging, even payroll — makes it a much better value than paying for those add-ons within Square. It is best suited for quick-serve places with limited menus (I wouldn't yet suggest running a full-service, waiters-at-tables restaurant with it) and employee teams with no more than 20 per location (updates to scheduler may change this assessment soon enough).

Incentivized

I can think of no business or scenario that would benefit from any relationship with this company. They are horrible from the initial sale, to the installation, to the billing, to the customer service, to lies posted in response to unfavorable reviews of their company. Literally the worst company I have had the displeasure of dealing with in over 21 years in business.

• Connectivity across terminals
• Reliability
• Ease of use
• A+ customer service and tech support

Incentivized

• switch up contracts

• Needs more user customization options
• Scheduler piece is clunky (but software is being updated regularly)

Incentivized

• unscrupulous contract record keeping/amending documents
• ironclad contracts that allow no buyout for things like COVID
• billing practices where THEY got new software and could no longer autodraft but explained it like we didn't pay on time

You can't use a kiosk within a hospital that is shut down for COVID; furthermore they put the wrong ad in the wrong place (reversed two of our ads)...the public facing ad was put in the employee break room and the one intended for healthcare providers was put in the ER waiting area. We only discovered this months later when we personally visited the hospital. They did reverse them but no concession was made for their mistake.

Dripos is an affordable upgrade from Square POS, but still less costly than alternatives like Toast or Upserve, and does not require purchase of any specialized equipment outside of card readers (main software works on any iOS or Android devices, and you can mix and match these). Their customer service and tech support are both top-notch and more responsive than any others I've experienced.

Incentivized

• Stellar tech support has greatly eliminated problems, and my employees can handle those calls themselves
• Company is very receptive to product development ideas, and implements changes quickly
• Cost savings vs Square has been positive

Incentivized

• zero ROI...ZERO!
• huge expense of over $23k for NOTHING