Square POS

Square POS

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Top Rated
About TrustRadius Scoring
Score 9.1 out of 100
Top Rated
Square POS

Overview

Recent Reviews

Easy to Use

9
March 29, 2022
Square POS is used when we are taking orders from someone directly, in person. It solves the problem of needing a payment system to accept …
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Best platform for processing payments!

10
March 27, 2022
We were looking for a good credit card processing system to use for our clients that did not have a big monthly overhead cost. Finding and …
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Square POS is GREAT for the business!!

10
March 25, 2022
Square POS has been extremely helpful when setting up an event that requires a fee at the door, as well as when selling items for a …
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Perfect compact portable POS

9
March 24, 2022
I use Square in two businesses. In my full time job, we use the card reader that attaches to your mobile phone for selling books at our …

Easy to use system

8
March 24, 2022
Square POS is used for Company fundraising events and physical store sales. In addition Square is used for invoicing for other services to …
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Great for any small business.

10
March 23, 2022
I use square POS to make transactions with my clients. Square has made it easier to receive payments from my clients with minimum fees.

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Customer Support 2021
TrustRadius Best of Award, Best Of Usability 2021

Reviewer Pros & Cons

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Pricing

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Each Transaction

2.6% + $0.10

On Premise
per transaction

Square Reader for magstripe

$10

On Premise
per each additional reader; first reader free

Square Stand for contactless and chip

$16

On Premise
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

Square POS Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsMac
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Square POS?

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.

What is Square POS's best feature?

Reviewers rate Usability highest, with a score of 9.6.

Who uses Square POS?

The most common users of Square POS are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews and Ratings

 (87)

Ratings

Reviews

(1-25 of 58)
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March 29, 2022

Easy to Use

Score 9 out of 10
Vetted Review
Verified User
Review Source
Square POS is used when we are taking orders from someone directly, in person. It solves the problem of needing a payment system to accept credit cards and debit cards. It helps us to easily sell our items, quickly accept payment, manage what we've sold in the database, and transfer money to our accounts.
  • Quickly and easily accepts the common payment type of debit or credit
  • Lightweight and mobile
  • Manage sales in the database
  • Sometimes the piece that the card goes into has trouble, and it has to be done multiple times
  • It's sometimes awkward flipping the screen you're using around to ask the customer if they'd like to tip
  • The white card accepter gets dirty from so many people using it, maybe different color options
Square POS is most well suited when you will be in one spot - aka a store or a semi-permanent vendor spot - as opposed to when you are on the go or at a one-time event (for this, the piece that plugs into your phone is best suited). It's good for places with high traffic or not a lot of traffic.
Sura Hart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use square to sell tickets to our events on-site at the venue.
  • Instills confidence from the buyer
  • Easy to use
  • Easy to train others to use
  • Real-time updates on tickets sold and revenue made
  • The swipe functionality worked more often than the chip card functionality
  • It would be nice if buys could just sign-in to their Square account to purchase with pre-saved data
Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We were looking for a good credit card processing system to use for our clients that did not have a big monthly overhead cost. Finding and using Square POS was such a blessing to our company and helps us make sure we receive all of our payments on time. Such a good investment!
  • Low fees.
  • Easy to use.
  • Reliability.
  • Less fees.
  • Better communication.
  • More tutorial videos.
This is the best platform to use for credit card processing. We have used another company and this is a fraction of the cost. This was such a good decision for our company to switch to Square POS. We do wish the fees were a bit lower. They should offer less fees to companies that have used them for multiple years.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Square POS to accept payments on the go at in-person events which also sends receipts to our customers. We also use it to send invoices and it also integrates with our online store and for inventory management. Sales reports are available and makes it easy to view trends.
  • Easy to setup and get started.
  • Ease of use.
  • Phone app makes it easy to use at various locations.
  • Hidden/additional costs for add on modules.
  • Better rates.
  • More options for freelancers.
Setup was fairly simple and products/inventory synced with our online store making it easy to get started without having to manually input products.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Square POS has been extremely helpful when setting up an event that requires a fee at the door, as well as when selling items for a fundraiser. It is free for our company to use and allows us to keep everything tracked in one account. It is easily accessible by tracking all individual transactions. We can use Square POS anywhere and at any time that is convenient for the customers. As I mentioned, we use Square POS for events, fundraisers, game attendees, etc. We, as a company, are able to sell items on the go and can host events at any location with the help of Square POS.
  • Tracks individual transactions.
  • Contactless that allows chip card reader.
  • Allows you to create invoices with customer name, payment amount, due date, etc.
  • Pulls sales reports.
  • Allows you to add team members to the account.
  • Accept card charges on the go.
  • Get to know the platform.
  • Pay close attention when entering the dollar amount that needs to be charged.
Square POS was very well suited when we held our Nationals Send-Off and needed to allow attendees a quick way to pay at the door. The app allowed us to create an item line named "Send-Off Ticket" that each attendee was charged as they entered into the event. At the end of the event, I was able to track all transactions, as well as see the final breakdown of what we sold and how much we sold. It was not only convenient to use but user-friendly for our volunteers. The volunteers learned the app in a very quick timely manner.

I love that Square POS tracks payments and includes hardware. From a business standpoint, it is safer to accept credit card charges from Square than to allow my volunteers to accept cash.
Misty Kearns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use Square POS in my business mostly at local events to take and process payments for products and services that I am selling to customers who attend the events. Square POS makes taking payments and making sales easy for both my customers and for me as the seller. I also feel confident using their services for the reliability and secure transactions.
  • user friendly
  • reliable
  • easy to view reports
  • easy to set up your inventory
  • can't think of any
Square POS is great for small businesses, brick and mortar places or those who do vendor or pop up events or on location events. It is simple to set up, small and easy to take with you for different events or when you travel, it is easy to use for the customers as well and offers many features and benefits and is also affordable so it's great for small business owners.
Samantha Forbes | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Square in two businesses. In my full time job, we use the card reader that attaches to your mobile phone for selling books at our dinner seminars and other events. For my part time work I purchased a card reader that sits on my desk. I use them both for keeping track of inventory and retail sales.
  • Their devices are compact and easily moved from one place to another.
  • It is simple to use. The learning curve is small.
  • It is perfect for a small business as their is no up front cost with the free chip card reader.
  • You can enter all of your inventory into the app on your phone. Also accessible on a desktop.
  • When we first used it we had some issues with the phone attached card reader not reading the cards so we had to manually input the card numbers.
  • We had some technical difficulties with connection in the beginning with the phone attached reader but we only had that issue the one time.
  • Phone support at the time the above happened was not available.
I would say if you are selling alot of items then invest in one of the POS readers above the free one. I just find that when I use the phone one, it can be a pain with not connecting properly so swiping or using it for more than a few sales I think would really be a pain. Now that I say that, I just got a Samsung S21 Ultra. They do not have an aux port so I can't use the phone one at all now. I haven't used it in a while as I use the 'Square Reader for contactless and chip and PIN'.
DR. RAKESH TRIPATHI | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Square POS is a very useful software for any organization/department that requires to record and accept payments for purposes like events/fairs/merchandise/fee, etc. Square POS works on devices like computers, and mobile phones through the Square POS application. It is a great tool for accepting payments as well as maintaining records. The use of this product is not only specifically meant for selling products, but it can be also used for other cases were payment needs to be recorded properly.
  • Recording the transactions with sync for each device.
  • Accepting payments through credit and debit cards.
  • Easy to use.
  • Square Hardware like Credit Card Reader or POS Hardware is not available in India.
Suitable scenarios where the use of Square POS is well suited:
- Recording cash payments on the go or at a fixed place.
- Accepting credit card/debit card payments.
- Selling products and services through the Square POS app.
March 24, 2022

Easy to use system

Score 8 out of 10
Vetted Review
Verified User
Review Source
Square POS is used for Company fundraising events and physical store sales. In addition Square is used for invoicing for other services to our customers.
  • User Interface is easy to navigate
  • Easy to use functions
  • Ability to up different stores or locations
  • Customizability could be better
  • Provide better assistance with setting up online store
Square is used well for company events. We use the terminals and card readers during our company fundraising events. In addition we use it for our physical store.

I have not used it for charitable contributions if it is even possible.
Mithil Patel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We used the Square POS platform for our in-store merchandising and business owner tools to manage inventory and key performance indicators. I primarily used it to analyze store traffic and channels. Another good benefit was the convenience and integrations it had with my other apps and systems at the store.
  • Ease of use and design
  • Brand visibility and awareness in the market
  • Integrations with other partners and vendors
  • Cost structure for start ups. The pricing can become high as you are scaling.
  • Customer support or dedicated reps for smaller businesses
  • Business marketing tools and discounts at other platforms
Square POS is by far the easiest system I have used and stands out amongst all the tech at my store. I definitely would recommend using this easy-to-use device and integration management system for its user experience and integrations to manage other business challenges. It is most suited for physical stores and not that beneficial for hybrid stores with lesser volume in my opinion.
Samantha Crawford | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Square allows me to accept payments on the go. I love the little swipe unit that plugs into my phone to take debit/credit cards as well. I love the ease of use and the square POS unit allows me to swipe the customer's card instead of manually entering their information.
  • On the go payments
  • Auto card info entered
  • Small service fee
  • Smaller service fee
If you need to take payments for a sale of any kind, Square POS does the trick! Once your account is set up, you just plug the unit into your smart phone or table, swipe card, and follow on screen prompts.
Heide Rembold | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Currently, I use Square POS to track clients, send invoices, sell one-time services and keep track of the sales that my business does. The business problems the products address are communication with clients and to provide receipts/invoices they can use on their end of business finance purposes.

In the past, I’ve used it in restaurant settings with a more hands-on aspect to the product gallery, printing receipts, etc.
  • Offers a variety of products and services
  • Invoice design and layout is nice
  • Customizable options are nice
  • Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
  • The high percentage of fees taken from sales
  • The difficulty in changing default settings
  • The layout of the “website” you can create is truly a nightmare
Square was absolutely fantastic when I first started using it. Easy to set up, use, changing settings, and the like. It has evolved over the years, almost too much, to an insane amount of options, apps, settings, et cetera. I would like to see options for just utilizing specific parts, such as invoices, versus the entire system being set up for daily sales. It makes the tracking side of things a little wonky when you only send 2-5 invoices/month for larger projects. Overall, I like that it’s familiar to me, which is why I continue to use it.
Darrell Canty | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I use square POS to make transactions with my clients. Square has made it easier to receive payments from my clients with minimum fees.
  • Ease of use.
  • Works with multiple providers.
  • Low fees.
  • We should be able to scan cards instead of typing them in.
  • A better UX.
Square is great for any small business in this day and age your business will need to take debit or credit to be successful and square allows you to do that with ease of use and square works great with any business size. Square also has a great for keeping track of orders and receipts.
Bobby Greenawalt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Square POS is used for all of our on-site payments for cash bars, concerts, festivals, weddings, sporting events, etc. It is the sole POS system that we've used in the 14 years that we've been in business. Sometimes we use just one Square POS System, while other times, we use 200. We own 40 of them and rent the others as needed.
  • Accommodate Small Businesses and their POS needs
  • Allows payment processing in the middle of the field, with no power, with no internet - simply accommodating.
  • There are thousands of use cases, so there could be more added to where little customizations here and there can be addressed.
Square POS is well suited for any retail establishment where money or credit will be exchanging hands. They are also incredibly great at online e-commerce, restaurant management, salon management, invoice & contract management, etc. Square POS may not be the best suited as a payment gateway, but they just launched that, so it may get better as time goes on.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Square POS for a short time while we were setting up a different system. It was a good fit as a short-term solution for us due to its ease of use and quick start-up. It was used both for card-present transactions as well as over-the-phone payments.
  • Easy to use, by anyone.
  • Flexible in card-present and over-the-phone payments.
  • Appealing receipt options.
  • The rates are far too high and simply not acceptable long-term for our business.
It seems like a pretty good system. Absolutely shop around though. We currently are using a different system that may not be as flashy or recognized by the public, but do those things really matter when you're saving thousands of dollars a year on transaction fees and charge rates? Not to us. If you are unable to find better rates for your business, then sure, I think you could be happy with this system. But goodness, please do your homework first.
November 24, 2021

Meets our Current Needs

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Square POS to accept payments from customers that wish to use a credit card to pay for our services. It allows us to accept payments on-site after we complete a job. Without it, we wouldn’t be accepting any [...] credit cards and that would [be] limiting for customers.
  • Allows me to collect at a customers home
  • Connects to my phone so we don’t have to buy a lot of equipment
  • Money gets deposited fairly quickly
  • Ability to see the receipt the customer will get before completing the sale
  • It would be nice if tax info is pre loaded by Square tied to location so as you move it changes
There isn’t a monthly fee for how we use it, so we don’t feel like we’re paying extra in months we don’t use it as often. Only paying fees when we use it is nice.
November 23, 2021

Square POS Review

Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Square POS whenever we are tabling at an event. We typically have items for sale whenever appearing at a conference, and use the Square POS app to handle our transactions with customers. Being able to handle cash/card/check transactions immediately on the spot is very helpful, and we also like seeing the summary report of our sales at the end of each day.
  • Customized reports to track sales
  • Convenient to use
  • Easy to understand and use on first try
  • Takes a long time to start
  • Action of clearing cart isn't intuitive
  • Some features easier to find on desktop than mobile
Square POS is great for events in which you will have multiple in-person transactions and need to quickly get all your customers checked out. This is especially useful when you might not have time to track all the sales being made, as Square will do that for you and offer a customized report to summarize.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Square POS was an easy decision with no monthly fees and the ability to capture more customers asking for moving services without explicitly providing one in-store.
  • No monthly fees.
  • Accepted most cards.
  • Ease of use.
  • Brighter screen.
Best in place for a situation as a back-up when you cannot rely on cash.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Square POS as our primary point-of-sale software and hardware package at our retail location and for mobile applications such as vending and catering events. In addition, we use Square to send invoices for pre-paid services (catering & events), and over the course of the COVID pandemic in 2020 have rapidly implemented Square's online ordering options.

We appreciate Square's flexibility and ease of use - both for customers and our employees. Square's user interface is reasonably easy to understand and operate, with relatively few glitches. Our customers appreciate that Square is a "known quantity" and are familiar with Square due to its popularity in the marketplace (many of fellow businesses, locally, also utilize Square).

Our only constructive criticism of Square is that implementing the online ordering package was initially somewhat cumbersome and clunky, and early on (in mid-2020) Square implemented many changes that caused us to have to re-do several things. However, over the past several months everything Square-related (including the online ordering site/package) has been stable and Square is regularly making updates to the end user experience to make changes and updates easier to do and process.
  • Hardware options (iPad, native hardware, etc.)
  • Mobility
  • Ease of use for employees
  • Customer interface
  • Printer options and connectivity
  • Ability to create multiple user accounts with selected privileges
  • More notice for updates and changes that impact end users
Square is well suited to retail uses and mobile uses. Restaurant and food users with a multitude of options may find Square less useful. Overall, Square's flexibility and ease of use and updating makes Square a good option for many different types of retail and service industry users.
Nathan Sichilongo | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
A client approached us to set up a sales system for their services and we stumbled upon Square POS. The simplicity of the setup process impressed us and we were able to get it up and running for testing within an hour. Training staff members was straightforward and the client was able to scale things up quickly. The client mainly wanted a solution that would allow them to keep track of their business sales online whether they were physically there or not. For a small business, Square POS is great, but for those with more advanced needs, another solution may be required.
  • Ease of Use. POS systems tend to be very messy and technical to set up. Square POS is nothing like that, a few clicks and questions and you are on your way, it really does not get easier than this in my opinion.
  • Initial investment cost is lower than other offerings - Somehow Square has found a way of making the entry cost low by not charging an upfront fee which makes it better to start using it.
  • Square making reporting simple. And this is a theme around the pros of Square POS, the level of simplicity here is unmatched by other solutions.
  • The system is not modular and has limited use cases. For example, product sales will do better with this than say those in certain service industries. In the case of one of our clients in the hospitality industry, we had to add some modules to make it work.
  • Hidden costs for modules. While we were impressed with the setup process, we soon found that to get the right fit, we had to enlist other services and this slowly added to the cost.
I would recommend it for small businesses those that sell physical products and collecting payments easily. This is where Square POS shines. It is in the services industry that Square lacks greatly because it is not modular to the needs of those who provide different services. If there was modularity say the way Woocommerce for Wordpress is set up, then Square POS would be a winner but at the moment modularity is limited. I think there are other free solutions that people can look at that can cater to those industries.
Square POS support is good, I would not say they are great. There is a good knowledge base that you can access and there are other service providers who support Square POS who can assist you, but I find that the lack of help and support for setting it up for different industries is a let down. We had to research for hours just to find a solution to fix our need for a billing option for services for example. It would be great if Square POS broadened its support and solutions for various industries.
Ryan Connolly | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Square POS at our company for taking deposits in person, which makes the process super simple. The mobile terminal allows me to take it with me to a client meeting if needed and be able to take a deposit on the spot. This saves us time when it comes to trying to collect payments remotely.
  • Very simple to use
  • Allows a variety of payment options
  • Offers great reporting
  • More options for freelancers
  • A more hands on onboarding experience
  • Better rates
Any small to medium business looking for a simple POS solution thats quick and easy to setup would do well choosing Square. Its very easy for any one to get set up with. I would say it's less appropriate as you grow as the credit card processing rates are not the greatest.
Square POS support is easy to get a hold of and provides a great level of service. I haven't had any trouble with square getting any issues addressed and resolved. This is very important with any sort of payment processing system has downtime can definitely cost you money if things can't be resolved quickly.
September 22, 2020

Square Great Product!

Yvonne Graber | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Square POS in our organization to take credit cards online from our online e-commerce site. This has made taking credit card payments very easy. Also we use the Square reader for the iPhone when we have in person sales. It is a great time saver.
  • Tracks payments well.
  • Pays in a timely fashion.
  • Can always check payment online.
  • You can create an item list when using it for direct sales and set default prices for items.
  • I don't have any negatives with Square.
I think that Square is very good to use on sales valued up to $1000.00. I think if you have individual sales that are over $1000 each you can get a better rate thru your bank depending on your volume of sales.
Anytime I have had an issue (rarely) I contacted Square and it was fixed in a timely fashion. In all the years that I have been using Square I can say it has been quite reliable. Even when my developer was setting up my website and needed some assistance, he was always able to get answers quickly.
Kristi R-C, CTS, CQT | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Square to take payments for merchandise and organizational dues. The ease of processing both online and in-person has made it well worth the initial investment and fairly easy learning curve to get people up to speed with using it. The best part though has been having the date available for reporting and tax/accounting needs.
  • Takes payments.
  • Keeps data organized.
  • Provides reporting when we need it.
  • Maybe make it in different colors?
Anytime someone needs an easy way to be able to take payments and then have that information available for tax and accounting needs. The fact that it is an interface with a cell phone for immediate payments is a big plus. Fees are quite affordable and the learning curve is quick, and not steep.
Nathan Bowman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I use Square POS for almost all of my merchandising sales—it's quick, fast, and easy to set up and since we're constantly on the go from festival to festival, job to job, I love that it's mobile-friendly. It's tough to find something that allows us to be up and running quickly since my team is often just a few people, and we can handle transactions while we're still in the process of loading in/out.
  • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
  • Simple setup.
  • Generally uncomplicated pricing.
  • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
  • I'm not a fan of some of their hardware (it's a little clunky in design).
  • Another hardware thing is that it can be hard to pair the chip reader with phones. If some of my team members like to use their own phones rather than my provided devices, that can complicate things a little.
  • I would like a little more flexible categorization in their sales reports, sometimes I want to really drill down into the data and I have to do it with a different set of tools.
I think that Square POS is pretty much the best thing going in terms of short term, pop up sales, or event marketing type situations. If you need to process payments quickly, assure customers that their data is being handled appropriately, and find a way to move your merchandise, Square is pretty great. I wouldn't think it would be as appropriate for a larger retailer—anything where you're handling hundreds of transactions at a time, or a day, I would look for something a little less 'start-upy'— if that makes sense.

But for my use case, as an entertainment professional, where I'm frequently handling 20-50 transactions an evening, moving locations rapidly, and needing to be able to grab analytic data without resorting to a pen and paper—square is pretty much perfect.
I haven't had to use much support from Square—the set up was pretty painless—and what questions I did have were answered by their documentation. I don't know that I can speak much to their in-person support because I haven't had to experience that yet. In general, we were able to pretty easily set up our system without much hassle.
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Square POS for merchandise within the organization and it has never been easier or faster to complete a transaction! The user interface has been thought through because it is so user friendly and easy to learn. There are many features like reports, inventory, etc. that has always been hard to manage prior to using Square.
  • Multiple features more than POS: inventory, reports, data, payment options, and more.
  • Modern and up to date.
  • Simple and easy to transport.
  • Sometimes the swiper does not read the card strip.
Square has made it easier for organizations to make sales and keep track of items. The best part for me is how easy it is to transport from one location to another. You are never stuck behind a register!
Square's customer service is outstanding! The sales reps were highly knowledgeable and the customer service reps have been able to answer every question I've had.