Square POS Reviews

45 Ratings
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Score 9.1 out of 101

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Ben Caplan profile photo
Score 10 out of 10
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At my previous employer, we used Square POS to sell clothing and branded merchandise. We used it in my department but also took it to events and special circumstances to sell products. It allowed us to sell merchandise without the need to worry about setting up payment processors, and all the nonsense that comes with payment securities. It also gave me specifically great insights into what sold the best and inventory management.
  • Inventory
  • Sales tracking and predictions
  • Ease of setup
  • Simple payment processing
  • The Bluetooth device, chip reader/tap, would disconnect frequently.
  • They just increased the per transaction fee from a fixed percentage to a lower percentage + flat cost.
If you sell anything in person, have inventory, process payments for various things, even donations, this is a must-have. We had clothing, mugs, keychains, and other merchandise that we sold, so Square was vital to our success. We were able to track inventory, see sales reports that showed our various success with products, and it was able to provide inventory alerts if we were running low on various items so I could get a replenishment order sent to our supplier.

It might not be appropriate if you handle mostly with cash unless you're looking for the sales reporting and inventory functionality. In this case, you'd still benefit from Square because there isn't a fee for cash payments, and it would still allow you to manage your inventory and track sales.
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M. Elizabeth Sutton profile photo
Score 10 out of 10
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Square POS is used across the whole organization. It keeps track of inventory, sends and track invoices, syncs with QuickBooks, and can have more than one device synced. It enables the business to be mobile while still maintaining a steady brick-and-mortar location. The two biggest benefits are invoicing and inventory. Being able to instantly keep track of both and have reports sent via email allows me to be constantly up-to-date regarding what is happening with the business at all times.
  • Creating and tracking invoices. You can develop a database, which helps to ensure that invoices are going to the correct contact person and then notifies me when they are paid or overdue.
  • Inventory. Square makes it very easy to keep track of what inventory we have and compare it to what is actually on the shelves.
  • Keep your iPad up to date. When the software needs updated, Square gets slow and clunky. It needs the most updated versions of everything.
Square POS is well-suited for small business, mobile business. You can run your whole business from an iPad. Couldn't be easier. It is not well-suited for a large business that has more than 5 devices tracking purchases. This can get confusing and the people running the devices can get lost in the shuffle. It syncs well, but there are gaps that a smart employee could see.
Read M. Elizabeth Sutton's full review
Lynn DeLaurentis profile photo
Score 7 out of 10
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Square is used across our organization. It is the way we collect payments from clients using credit cards. This allows both therapists and office staff to collect credit card payments easily. This eliminates the wait for a secretary to do the processing and helps to not miss payments when office staff is not available.
  • It can easily work from any smartphone or tablet.
  • It allows us to use chips, swipe or manually enter the card number.
  • It allows set up for recurring payments.
  • The recurring payments are tricky to do and storing credit card numbers was easier in the past.
  • The card reader does not always connect to the phone creating a delay in payment and sometimes needing to manually enter the number.
Square works well where there is not a high volume and there is time to recharge the reader. When it is only needed for a few transactions at a time works well. I would avoid using it where there is a constant need for credit card transactions. The connection can be slow at times.
Read Lynn DeLaurentis's full review
Derek Dukes profile photo
Score 7 out of 10
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We have currently deployed Square POS with our service technicians. It gives them the ability to charge our customers for their repair services at the conclusion of the call. We previously would bill customers at the end of the service call and would have to wait 30 to 45 days to get paid. With Square POS, we now get paid instantly!

We have also used other parts of the Square software, such as the Invoicing module for recurring billing and one-time payments.
  • Invoicing
  • Sales processing
  • Revenue collection
  • Easier workflow
  • Better UX
Square POS is well suited for mobile businesses.
Read Derek Dukes's full review
Che Odom profile photo
Score 10 out of 10
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Square POS is used by our organization for any and all events that we host to raise money for our company's foundation. As a large construction company, we don't use POS to receive payments for our large clients on construction projects because we are talking about $1,000,000 invoices, as such we don't have an easy way to accept payments for smaller amounts such registrations and sponsorships of events like golf tournaments, etc. We put these events on often for our foundation, and we were constantly being asked by our attendees how they could pay using credit cards. We ultimately implemented Square POS because it is easy, cheap to implement and get started, and the fees are comparable to more complex systems that wouldn't make sense for us.
  • Easy tracking of payment receipts for the user.
  • Easy sending receipts for payors.
  • Easy use, particularly with the chip reader.
  • Very quick processing time, regardless of connection speed we have had great results.
  • Easy to set up quick shortcut options as well as create custom transactions.
  • Their old swipe option was very difficult, it rarely correctly reads cards and requires manual input of numbers, chip reader addresses this problem.
  • If you don't input customer information, it can be difficult to quickly look at records and know which transaction was for what or whom.
It is great for in-person credit card transactions of almost any kind. It is wonderful as an option for companies such as us to use for events that we put on, especially since we don't have any other POS option installed, and our AR receives payment directly via wire and check from our clients on a more regular basis. It would not be appropriate for us (large general contractor) to use for our AR transactions in the regular course of business. It wouldn't be appropriate for organizations where invoicing is more typical.
Read Che Odom's full review
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Score 10 out of 10
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Up until my bricks & mortar shop closed a couple of months ago, Square POS was our only till system. We used it to ring up customer orders in person and by phone and we loved that stock control was fully integrated with our website. Very easy to obtain reports and effect all manner of customer transactions from refunds to collecting email addresses for marketing to gathering information for the taxman. Superb system.
  • Very intuitive system - easy to use, clearly laid out
  • Excellent reporting capabilities
  • Fast payments
  • Reasonable fees
  • The cost of the hardware (specific scanners and receipt printers) was prohibitive for my company, and whilst we managed without them, they would have been nice to have. The range of scanners and printers that integrate with Square is small, so despite our devices' capabilities to read barcodes (we used ipads) and the Zebra receipt/label printers we had, we couldn't use either as the system wouldn't integrate with them.
  • Whilst Square's credit card reader is nifty in design, it's a bit small and lacking substance to have as a customer-facing reader so it really needs the dock the company offers. The dock is awkward to open to reset or pair the reader. We often found pairing the reader with the device running the system tricky and confusing, relying on pressing one button and then interpreting a sequence of lights that often caused confusion. The pairing process might have been clearer presented through the device rather than the reader.
  • Truly can't think of any more!
Perfect for small and medium sized businesses with a customer-facing function that require a system for collecting payments. It is both a credit card processor as well as a simple till for cash transactions. It integrates well with certain e-commerce providers, allowing you to sell website stock in person and thus prevent double-selling of inventory. We had a mixture of website items pre-programmed into the system, as well as some fixed price buttons for commonly sold items, and for the rest we simply entered the price. Super flexible. We could use it when we travelled away from the shop and relied on 4G connectivity.
We had separate accounts for separate team members. I hear it works well for restaurant-type businesses in terms of its options but it's not something I have experience of.
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Score 10 out of 10
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As a service business where our service takes place at a clients location, it is important for us to be able to collect payment from customers quickly and easily. We use Square POS to accept credit card payments from our customers on site. This helps us to avoid having unpaid invoices.
  • The fee structure is very easy to understand and is fair.
  • Swiped transactions and keyed transactions are equally easy.
  • There are many employee management features inside of the app.
  • None
I believe that Square POS has a solution for most any business. They offer their service in many formats from a phone app to a full-blown register so whether you need to take payments on the go, or if you have a brick-and-mortar shop, there is a a solution for you. I can't think of any scenario where it would not be appropriate.
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Score 10 out of 10
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We use Square POS for all of our point of sale transactions. It is our primary sales management tool and keeps track of our daily, weekly, monthly and yearly sales and trends. We only have one food truck we use it there. We additionally use it to determine what items we take to events at specific locations.
  • Easy navigation of the dashboard.
  • Tons of options for what types of data I want to view.
  • Ability to look at trends within a variety of parameters such as dates and times.
  • I do not like the new fee per transaction because we are a business with a lot of small transactions so it hits us hard.
  • Difficulty getting the app to connect on the iPad.
  • Wish the interface on the iPhone was similar to that on the iPad for ease of ringing items.
I have found it to be extremely easy to set up and use for a small business. It is easy to issue refunds and receipts. Square sends immediate emails when a refund is requested. I like that you can set up and customize emails so I always know what my sales were on the previous day.
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Kirsten Rodriguez profile photo
January 04, 2019

Great System

Score 10 out of 10
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We use Square POS for our ticket sales at the ticket window for our annual corn maze. This allows us to take payments using wifi as opposed to a dedicated credit card phone line and save money. We are able to take payments using swipe, chip, tap and apple/android pay which really helps us stay up-to-date with the times.
  • taking several different methods of credit card payments ie. swipe, tap, chip, and apple/android pay
  • Itemized pos system allows us to use a tablet for all our register needs. We do not use the print or cash box functions, but we use it for credit card payments strictly. We hope to eventually switch over completely to Square POS
  • Easy to use and great customer support
  • If you want to do more than just take credit cards there is a plethora of equipment to choose from. It can get pretty expensive to set up though when purchasing equipment.
  • You are only as fast as your internet/cell service signal which can slow things down a bit. They do have an offline mode, but that can be risky because you don't really know if the card went through until you get back to service.
We use ours for processing credit card payments when people come to the window to purchase tickets. We have tried to use it as a complete POS system at another point where we sell simple things like water and sunscreen. It worked well and the reports were great. We had some issues with cell service and internet because we are out in the country, that is the only reason we haven't switched everything yet.
Read Kirsten Rodriguez's full review
Lori Scarmardo profile photo
Score 10 out of 10
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I am an independent Hairstylist & Makeup Artist. I use Square for all of my business needs - appointments, contacts, inventory, invoicing, sales, etc. It provides dynamic reporting & is easily accessible from anywhere, so I can take care of business whether I am in the salon, at home, or on the road.
  • It keeps track of my earnings & expenses & offers me a variety of ways to view & track the data.
  • Provides an easily customizable scheduling interface, which allows me the ability to update my hours from day to day or week to week, see scheduled appointments, & accept or reject potential appointments.
  • Provides both text & email appointment confirmation/reminders to my clients, automatically, saving me time.
  • I think the menu (both on the app & the online version) is a little disorganized & could stand to be improved/streamlined.
  • Would like to see the ability to add more customization to the scheduling website (ie: ability to customize text, insert breaks/paragraphs in service descriptions, etc.)
  • Ability to quickly add custom line items to a client's visit when checking out, rather than needing to choose from a pre-set list. Occasionally I need to add on a service or retail item that has not yet been entered into the list. Currently, I am unable to simply add this within the transaction. Instead, I have to go out of the transaction & into my retail or service list, create a new item (adding description, etc.,) save it, then return to the transaction to add it to the ticket.
I think it is great for small businesses & particularly independent contractors (like stylists, MUAs, artists, etc) who need an easy, inexpensive way to handle their business & take it with them on the go. Very useful for anyone who does business "on location" & needs to be able to quickly & easily complete transactions.
Read Lori Scarmardo's full review
Brian Spatz profile photo
Score 9 out of 10
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We use Square as our point of sale for our on-campus coffee shop on Sundays. It is also used for special events that want to use our coffee shop on campus. It has helped us track various espresso drinks being sold and we can begin tracking what supplies we need and track other various trends. Some of these trends include: number of drinks sold weekly, peak selling times, and top beverages being sold each week.
  • Simple design. It's simplistic design and minimalist approach is a joy to use.
  • Easy set-up. Took around 15 minutes to have it up and running.
  • User-friendly. Not difficult to understand how it works because it is designed to be very intuitive.
  • Cannot edit how the buttons look on the sales side. While I appreciate the minimalist approach, I wish minor adjustments could be made.
  • Square Stand doesn't always stick well to the countertop. We cannot glue or screw down the device (per our preference) but when rotating it to a customer it is usually a two-handed job because the base turns as well and messes up the cord.
  • Cables are minimal but not easy to hide. I wish it had a small box to put the cables into that could be secured to a wall beneath the counter. This just causes for clutter and concern that the cables (which are not braided) could easily be torn.
When picking out the point of sale equipment, we really like the user-friendly aspects of Square. We found it to be the most cost-effective solution for our need in the coffee shop and it was a simplified approach to the needs we had. We love the stand, chip reader, and ability to use Apple Pay.
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Kalyn Hoffman profile photo
Score 9 out of 10
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We use Square POS with all of our mobile events whether it’s a fundraiser for 300+ attendees or just taking donations at church. It has allowed us to meet donors where they are at and accept payments that are convenient for them.
  • Mobile payments
  • Fast application updates
  • Minimizing swipe errors
  • Keeping up with changing needs (updated security measures of card company)
  • Charge for more employees
  • Easier adapted for iPhone 8 model
Square POS is an excellent resource for small and medium-sized organizations alike. This software even works across multiple locations, organizing transactions by location!
Read Kalyn Hoffman's full review
George Bounacos profile photo
Score 10 out of 10
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We are a digital marketing agency specializing in online advertising, search engine optimization, and social media. Our clients hire us for a project that requires a down payment and final payment or on a monthly retainer basis.

We charge a company's credit card for their advertising and other expenses plus our fees. Square allows us to receive an authorization from the client and save the card information on their system. Each month, we click the authorize button for that month's fees and the funds are deposited in our bank account the next business day.

The fees are the same as most merchant accounts. We save on lockbox fees or receiving checks via mail that are then deposited. Our clients like the convenience (and points!) of paying with credit cards. We like the fast turnaround, cash flow, and ease of processing.



  • After you set a daily processing deadline time, charges processed by that time are deposited the next business day.
  • The reporting dash board looks overwhelming but that's because it has all of the the information that you've processed before. That was invaluable when we recently went to look at the detail on a two year old transaction and were able to find the information by ourselves.
  • The ability to use multiple devices is great. We can process charges on a computer, a tablet, or even a smartphone.
  • Receipts are automatically sent to the customer's preferred email or texted to their phone.
  • There is a lot of unbundling of services that could make it seem like you are always getting pitched for something new. And the company is constantly introducing new services so there is a steady stream of marketing.
  • The interface becomes cluttered with those services even if you don't sign up for them.
  • The interface with QuickBooks got good reviews, but our experience interfacing QuickBooks Online with Square did not work well and cost us money for our accountant to untangle the mess. Square could have used a good onboarding process there.
We're proof that a professional services company serving other organizations can benefit from what many consider to be a retail product. The fees are reasonable, and the cash in your bank account on the next business day can't be beaten. We have never experienced a single problem in processing a charge or receiving the funds.
Read George Bounacos's full review
Liz Wade profile photo
Score 8 out of 10
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I am the sole owner of a small business (photography) and I use Square POS for most transactions. It gives me the ability to accept credit card payments from clients while on the go, which is essential to me because my business always operates on location. When customers choose to pay with cash, I can still record the payment and send them a receipt via Square.
  • The Square POS software is free to download (the physical card reader was also sent for free). I was happy to sign up for a POS system without having to pay a monthly fee.
  • The interface of Square is minimalistic and easy to navigate. Even those who are not very tech savvy will be able to use it with little effort.
  • Square POS automatically sends payments to my bank account without my needing to log in and transfer funds. Other bank-to-bank apps I've used don't initiate that transfer automatically.
  • I have not been able to find a way to directly contact support for Square POS. It would be good to have some sort of system of support for customers.
  • When using the Square app on my phone, I'm not able to access all its features - I need to go online from a computer for this. It would be nice to have more control on my phone.
  • If the card reader is unable to read a card, I have to pay a higher fee to enter the card number manually.
Square POS is well suited for a small business or freelancer that needs the ability to run credit card payments on-the-go. That business will need computer access to make use of certain features. Because customer support is almost non-existent, be prepared to troubleshoot on your own if something strange happens. I would not recommend Square for larger business with higher inventory.
Read Liz Wade's full review
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Score 9 out of 10
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We use it for concession and merchandise sales. It's very user-friendly and easy to train staff and volunteers on. It's replaced our old clunky manual register system which gives us more counter space to display items for sale as well as eliminates a lot of user error when it comes to entering items. This has also been helpful in providing a more accurate count of inventory.
  • Cash transactions
  • E-receipts
  • Quick sales
  • Slow transactions: This could be a wifi issue, but sometimes the program freezes.
Square POS is perfect for quick sales of small items, or when you need a portal POS system. It's great for places that have a roving cashier or checkout spot, because it's so small and portable and can be easily configured anywhere or on a smartphone or tablet. I wouldn't recommend it in a place that consistently does high volume, as it may not be able to keep up with the demands.
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Mary Bradley profile photo
November 06, 2017

Square it up!

Score 9 out of 10
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We use it for retail sales, whether in our studio or setup at remote locations (art fairs, tradeshows, etc.). It allows us to take credit card payment from our mobile devices, keep track of sales and inventory, and issue receipts for purchases. Prior to Square POS, small, traveling businesses like ours were either limited to accepting only cash (and missing out on sales opportunities) or using the carbon-copy credit card slips (risking bad cards and not receiving payments). We had looked into other merchant services, but many were expensive to get started and had monthly fees whether you were using them or not.
  • The interface is clean and easy to use for both retailers and the customers. Simple instructions and prompts lead the customer through the transaction, and a receipt can be emailed or texted at the end. At the end of the day, or week, or month, it is easy to track what sold, and in what quantities, and total sales.
  • Once a customer pays with Square POS (even with another retailer) their email/phone info can be saved for future use, making transactions even quicker. It is easy to apply discounts or change tax settings for another location. Customers can split transactions (say two people each want to pay half) with ease. While not ideal, the ability to take payment offline can be helpful at times if service is poor.
  • The ability to manage inventory on the app is very helpful as well. Knowing what the best-sellers are as well as what stock levels are low is very important for a business.
  • The transaction fees are very comparable to competitors.
  • If you have to enter the card manually, the transaction fee is 1% higher. We keep cards on file for wholesale orders and often run them through this way. Using Square Invoicing (having customers pay on their end) can avoid this problem.
  • Using the app on a phone, you can't access sales summaries. You have to download an additional app, Square Dashboard to view these things.
  • The chip card reader we use works well sometimes and seems to go in and out other times.
Great for small or new businesses, no account setup fee or monthly maintenance fees and free credit card readers (use headphone jack of phone). Easy to get started and use, sales tracking makes for easy sales tax reporting.

Not as ideal for tracking many, many SKUs (inefficient for locating/entering every time) or if you want to scan SKUs at checkout.
Read Mary Bradley's full review
AK Cyrway profile photo
November 02, 2017

Square's Our Choice!

Score 10 out of 10
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We use the POS and merchant services exclusively due to its versatility, features, and ease of use. Since implementing it in the beginning of 2014, Square has been an asset in both front end customer service and inventory management, as well as in our bookkeeping and accounting. Its customer database and marketing strategies are intuitive and easy to organise, and extremely helpful in keeping records of customer purchase history. We utilise many of the free to use functions of Square, as well as taking advantage of their affordable marketing and mass email marketing programme as well.
  • Ease of use; Square can be used as a simple merchant service terminal, or a full inventory tracking POS.
  • Intuitive customer database, purchase history, and email marketing.
  • Easy to understand and detailed sales reports.
  • No hassle refund requests, even partial refunds, and keeps records of these refunds attached to customer history.
  • Integrates easily with existing hardware.
  • The ability to send invoices from both the register terminal and from the dashboard.
  • Social media integration in their email marketing; while the Facebook integration is good, it could use room for improvement by allowing separate editing from the email aspect; the Messenger application could be easier to understand on how to use it. Also, include Twitter and Instagram to their social media marketing.
  • Editing items outside of a database, or dating seasonal items; we do a lot of artwork sales that rotate out after a couple of months, and dating when to add and remove these items would be a time saver.
  • Shipping integration - being able to produce mailing labels with major carriers.
  • Direct customer support; email support is great, but adding a chat support would also be beneficial.
Square is a powerful programme that can be used by anyone who takes any payments. We have used Square both in the shop and on-site; it can be used as a simple merchant service terminal for running credit cards, a cash register if one has a Bluetooth printer and till, or a full blown inventory tracking point of sale. Any mobile device can be turned into a register quickly in the need of extra processing units, especially during the holidays. Building customer databases and attaching purchasing histories to these databases is a huge plus.
Read AK Cyrway's full review
Shelle Pourmanafzadehardabili profile photo
November 07, 2017

Square POS is a Yes

Score 10 out of 10
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We use square pos for clients who want to pay with a credit card. It is a much simpler solution than setting up credit card processing through the bank and supports chip and touch charge technology.
  • Square is easy to set up and payments are received in the bank in a very timely manner.
  • Square has done a great job a creating brand recognition and clients are happy to use it.
  • Square fees are reasonable/competitive.
  • Square readers are easy to use with our iPhones and iPads - unplug from one, plug into another. GREAT.
  • I'm pretty happy with Square. Perhaps adding a carrying case for those of us that frequently work onsite at other people's place of business.
  • Having an online button to do Square payments on one's website (like PayPal buy now buttons) would be GREAT.
I think it is well suited for anyone who is willing to accept credit card payments, pay a small fee and needs to collect payment from clients, no matter where you are.
Read Shelle Pourmanafzadehardabili's full review
Kelly Minyard profile photo
Score 9 out of 10
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I provide fee-for-service counseling to my clients, and the most convenient way for them to pay me for my services is with their credit card. I did research into the numerous options for processing credit cards for a small business, and square outranked them all in ease-of-use, affordability, and access to customer service. I am a small business owner and use Square multiple times per day. It enables my clients to have access to my services without the inconvenience of check writing or providing cash.
  • Low cost per transaction
  • Convenient and immediate processing
  • Easy invoicing/receipts
  • Great customer service
  • No way to integrate with the bookkeeping program I use
  • Difficulty with processing when internet connection is unstable
  • Not completely HIPAA compliant
Square is well suited for processing customer payments at a low to moderate volume. It is convenient also only if you have access to a phone or tablet device, or if you utilize a laptop computer on site. This would not be well suited for someone without a lot of technological understanding or ability to navigate electronic interfaces.
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Grace Dvornik profile photo
Score 8 out of 10
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I consulted for a start-up clothing company and I worked at a florist - in both businesses we used Square POS. For the clothing company we used this software to conduct sales while out at events, such as farmers markets, fishing tournaments, etc. At the flower shop, we used Square POS in the store on all transactions.
  • easy to navigate the program
  • able to be used anywhere - in an office or out at events
  • convenient and straight forward
  • The attachment device for running credit cards can be difficult - it has to be positioned just so, otherwise it does not register a connection. This can slow down the sales process.
It is a great tool to use when going to pop-up events or conducting sales out of office. Having a point of sale app on my phone has been very convenient.
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JoAnna Cohen profile photo
Score 9 out of 10
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[It's] Used for face to face sales at a distribution warehouse where previously there was no way to quickly enter pickup orders, and track the inventory. Now Square POS is used for both the sale and for inventory management at the location. It's easy to use and the visual experience is nice.
  • Product selection is fast, and searchable. Visual confirmation of having the right thing is right in front of you. Customizable.
  • Adding to an order, completing the sale is quick and painless. Payment is as easy as swipe or tap. Can select a customer from previous orders, see history.
  • Love the analytics and inventory management. Ties everything together from online store with BigCommerce too!
  • Wish we didn't have to pay for the email campaign function.
We don't have a huge in person retail presence, most of our payments and shoppers are online using square pos through our website - however, we use POS to help tie everything together and make the few retail purchases we have in person so much smoother. I don't think there's a scenario where you can't use Square. It's like a Swiss Army Knife.
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Ruby Javaid profile photo
Score 7 out of 10
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I am a freelance business, so whenever clients want to pay with credit card, I have Square as one my options. I also use an invoicing software that takes credit cards as well as an online website that run through a different system. Square was the first system I used when I first started out and it's a solid system, but I've found better alternatives throughout the years though I still use it occasionally. It's great for quick sales that don't require an invoice.
  • Quick POS capabilities
  • Ability to charge a "tax" that will essentially pass on credit card fees to the customer
  • Immediately emails receipt to customer so that I don't have to worry about it
  • I have the old Square attachment for my phone and it doesn't take the new chip cards. I have to purchase the new one in order to process those cards and that's kind of a nuisance.
I think it depends on what you're doing. I do a lot of freelance work, so often times the only way for me to get paid is to send and invoice breaking down hours and tasks performed, and I have a great software that does that for me. If I'm doing a consultation and I want to be paid right away for that, then it's easy for me to pull this out and charge the customer.
If you are a store that sells goods, this is probably more for you than if you offer services. Not to say that Square doesn't support services - it does, and pretty well - but it's just not as robust as other systems.
Read Ruby Javaid's full review
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Score 10 out of 10
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As a non-profit organization, we use Square POS primarily to accept donations when we host fundraising events. However, we also use it to accept payment when we provide services such as trainings, curricula, and film screenings of our documentaries or training films etc.
  • It's simple to use.
  • It provides options in the way that donors/customers receive receipts or verification of the transaction.
  • It's pretty affordable.
  • On occasion, the card reader doesn't function 100% well, but this keeps improving.
I use square pos both in person with a client/donor and over the phone since it includes the functionality of being able to enter a card number manually.
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Score 8 out of 10
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Square is used by the whole organization. It solved our problem of being able to complete transactions for customers that only had a card. It also is used as a secondary reference to help track company finances.
  • Clients feel comfortable using Square as it is a leader in small business transactions
  • Creates a receipt for the customer
  • Tracks finances, which is especially nice when attending high volume sales events
  • I would like to see some type of incentive or way to eliminate the transaction fees.
  • I dont believe there is a way to set up reoccurring payments
  • The 1099-K is only eligible for users who process over 20,000 which is a lot for a small business who only uses Square occasionally
Sqaure is great for a "cash only" business where you get an occasional client who doesn't have any cash on them. Square is not something I would use for a business with high volume credit card sales, because you will rack up a lot in fees and also all of your transactions will be documented.
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November 02, 2017

Square Advocate

Score 10 out of 10
Vetted Review
Verified User
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In my side business, I manage media and technology for a small up and coming Mexican restaurant chain. It is used daily by our cashiers, hourly employees, owners, and customers (in a manner of speaking). When looking at all of the options for credit card processing, POS software, and stacking the costs against each other, we have found Square to be the right POS solution for our organization and continues to be so.
  • Up-Time. In all our years, I can only remember being down once or twice.
  • Execution Simplicity. Anyone that knows how to use a smartphone, computer, or a tablet can figure out how to manage Square. It's very easy to manage/manipulate.
  • Trust/Spirit of Partnership. I don't come away with the feeling that they're out to rob me. Pricing is simple with no complex X,Y,Z scenarios. No monthly subscriptions, exorbitant fees, no headaches having to constantly renegotiate price increases, etc. They're constantly working on improvements and while they may not be state of the art, they're close enough.
  • Square needs to move more quickly with their industry verticals. There are some very easy opportunities to greatly expand on the functionality of square, particularly in the restaurant vertical, that I think the ROI would be a win/win for Square and their users. For example, porting the software for kiosk versions of square. Adding additional functionality around discounting so it's more in line with how coupons and promo codes are used today.
  • Marketing new features in a manner that's specific for industry verticals. New features come rolling out and sometimes they do not make sense for the restaurant space. Not to mention, not all restaurants are the same. Bearing in mind what works for the variety of sub-verticals like Quick Service/Bars and Restaurants/Full Service.
  • Time Card Management is sloppy. Have to integrate through POS, would be nice if there was a stand alone access app so cooks and cleaning crew don't have to monkey with the POS while managing customers. Would also be nice to access interface that was more intuitive for managing who's clocked in, who's not, and fixing erroneous punches.
  • Online Ordering, is so basic. A small investment in programming could make the interface and aesthetics so much better. Check out ChowNow online ordering plugin, it's sexy.
Square POS is perfect for someone that doesn't need an over-engineered system and doesn't want to drop a fortune in hardware purchases and training labor. Basic POS to collect payments, process orders, handle online ordering. If you're larger than mom/pop, and approaching a large chain, you may find yourself outgrowing it.
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About Square POS

Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Categories:  Restaurant POS,  Point of Sale

Square POS Technical Details

Operating Systems: Unspecified
Mobile Application:No