DronaHQ vs. ServiceNow App Engine

If you enjoy being ripped off and ignored, I would highly recommend DronaHQ. If you are unable to configure the app yourself, they will connect you to a contractor. You will be charged by the hour, so its within their interest to drag the project out as long as possible. Once the project is delivered, you may find that the app is super slow e.g. 1-2 minutes for a page to load. When you complain, they will blacklist your email.

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• charge by the hour
• over promise
• super slow loading time

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Not ripping people off
• providing pages that load
• respond to emails

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

I was charged approx. $10k by DronaHQ to build an app over 6 months with page loading speed of 1-2minutes. Bubble.io took 2 weeks and $1000 to build a far superior app with page loading speed within 2 seconds.

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

It is scalable but not reliable

Incentivized

• ROI is negative 100%

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized