A good process automation tool, but a bit high cost
Updated November 06, 2024

A good process automation tool, but a bit high cost

Naseem Ahmad | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow App Engine

We use ServiceNow App Engine to automate financial business problems. There are many problems, One of the problem is as follows, * Our AML(Anti money laundering) team needs to do a background check for every new client/vendor we start working with. Team used to get the detail of the client by manually visiting the background check tools such as Moody and D&B. We created a ServiceNow App Engine form so they if there is a need to do a background check then user needs to simply fill a ServiceNow form that will communicate with ServiceNow App Engine to hit the Moody and D&B API to get the results and create a consolidated report for the requestor.

Pros

  • API integration
  • Machine learning models
  • Smooth interaction with cloud platform such as Azure
  • Custom automation flows

Cons

  • Automation flow debug needs to be improved
  • Github integration to manage version control
  • Data warehousing
  • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
  • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
I found app engine useful for financial business processes automation
ServiceNow App Engine lags Almost most of the feature and we compare it with Microsoft SharePoint and power automate, but the reason why we were using ServiceNow App Engine is because it is a part of the automation COE. We have to use only the ServiceNow App Engine to implement the automation.

Do you think ServiceNow App Engine delivers good value for the price?

Yes

Are you happy with ServiceNow App Engine's feature set?

Yes

Did ServiceNow App Engine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow App Engine go as expected?

Yes

Would you buy ServiceNow App Engine again?

No

It is best suited if there is a need to first gather the input data from the users and then use this data for further business process automation such as the anti-money laundering process which I have stated earlier. ServiceNow App Engine is not a good choice when you need to do something with real time dataset.

ServiceNow App Engine Feature Ratings

Low-Code Development
7.6
Visual Modeling
9
Drag-and-drop Interfaces
9
Platform Security
10
Platform User Management
7
Platform Scalability
3

Using ServiceNow App Engine

400 - Real estate financials, Real estate advisory, Real estate execution
20 - People who have the experience of building and working with API
  • Data integration with third-party tools
  • Business process automation
  • Event driven systems
  • I don’t think that my Organisation used service now app engine in any innovative way. We have used it normally
  • My organisation has a lot of use cases for service now app engine in the future if it They incorporate any big data technology, such as data Warehouse.
  • To trigger back and processes, if there is a kind of event driven system
There are limited use cases where we are just using the service now app engine as of now

Evaluating ServiceNow App Engine and Competitors

  • Cloud Solutions
  • Scalability
Because service now app is available as a cloud service, which is the most important point for us to consider it and to purchase it
The following points, which I will consider before buying it again
1. Do you have any specific other tool to deal with the big data applications in the Organisation? If yes, then I will go with the service now app engine.
2. They are technical limitations when it comes to deal with the big data. If you are using service now, app to hit a data system or third-party system, which will big data so that is a kind of limitation in service now app.

ServiceNow App Engine Implementation

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - Nothing as such
  • Not having the trained engineers to get start with, make sure to get your team trained on the tool

ServiceNow App Engine Training

Configuring ServiceNow App Engine

Just right
Not as such
No - we have not done any customization to the interface
No - we have not done any custom code

ServiceNow App Engine Support

They tried their best to resolve our queries every time we contacted them about any technical support
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, we did not purchase the premium support

Using ServiceNow App Engine

ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
  • Third-party integration Through rest API
  • Easy integration with the service now catalogue items
  • Big data handling
  • Data storage and warehousing

ServiceNow App Engine Reliability

It is scalable but not reliable
Almost 100% available on time
Excele

Integrating ServiceNow App Engine

Excellent in integration with other tools
  • Azure Sql
  • PeopleSoft
  • Scala
Not that much difficult to integrate with other tools
  • File import/export
  • API (e.g. SOAP or REST)
  • ETL tools
Just go for it

Relationship with ServiceNow

Upgrading ServiceNow App Engine

Comments

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