Drools vs. Moveworks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Drools
Score 7.0 out of 10
N/A
Drools is an open source business rules management system developed by Red Hat.N/A
Moveworks
Score 8.0 out of 10
N/A
Moveworks, now from ServiceNow, is a cloud-based machine learning platform that resolves IT support issues autonomously. Moveworks activates different resolution skills to take action, complete tasks, retrieve information and find answers.N/A
Pricing
DroolsMoveworks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
DroolsMoveworks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
DroolsMoveworks
Best Alternatives
DroolsMoveworks
Small Businesses

No answers on this topic

Fin
Fin
Score 8.8 out of 10
Medium-sized Companies
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.9 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DroolsMoveworks
Likelihood to Recommend
7.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
DroolsMoveworks
Likelihood to Recommend
Open Source
As an open source rule engine and product suite, Drools is well suited for the small and middle scale business to manage and integrate the rules to build the rule-driven system which can process the business-critical data and events to produce the automated decision. It is better to use Drools in the well-secured environment (back-end behind the DMZ), not putting it on the customer-facing front or exposing it directly the to public where may bring direct security risk in the enterprise environment. Drools still needs a lot hardening on the security side.
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ServiceNow
Moveworks is great at automating simple functions with zero human touch and requests, like unlocking user accounts, resetting user passwords, and adding users to DL ticket creation. These functions reduce total calls to our help desk.
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Pros
Open Source
  • Writing rules with business focus
  • Rules evolution and maintenance
  • separate business logic from program code
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ServiceNow
  • Understanding employee questions and serving up information and answers
  • Very easy to add new content into the chatbot
  • Excellent customer support
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Cons
Open Source
  • Fusion doesn't support persistence of working memory, which brings some extra high availability risk to our business.
  • Guvnor still has a lot room to be implemented, it is not so user-friendly for non-technical people, so a lot of business users complain it is hard to master.
  • Rule execution server doesn't even have JMX implemented, hard to be monitored.
  • Drools is still lacking support for key Web services standards.
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ServiceNow
  • Conversations, asking users refining questions to better tailor responses
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Alternatives Considered
Open Source
I did not participate in drools choice. I can only compare drools with the previous situation which was using nothing.
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ServiceNow
No answers on this topic
Return on Investment
Open Source
  • The IT department quickly adopted Drools as it is a very good java-based rule engine, which saves a lot of time to meet the project timeline and balanced our business requirements.
  • Recently we start considering the OpenRules, which may be more business user-friendly.
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ServiceNow
  • 22% reduction in calls to support channels
  • Employee growth without needing to add support personnel
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ScreenShots