Dynamo Software vs. Zinnia SmartOffice

1. A client looking for integration of CRM, accounting and the investor portal. 2. Clients looking for a well developed investor portal to simply provide documents on one end to providing charts, graphs and investor level information on the other. 3. It is not well suited for smaller cost conscious clients

It is excellent for account opening, document aggregation and storage, tracking and correspondence. It is lacking in its interface and is often not intuitive or user friendly. I have had difficulty running specialized reports in the past and have had to call customer service for issues that should be easy to solve on one's own. There sometimes be a tremendous delay when interfacing with other programs like Microsoft Word.

Incentivized

• Keeps improving the software
• Client management and support
• It is very customizable

• organized
• user friendly
• effective
• helpful
• transparent

Incentivized

• Some functionality is clunky: Mailing Campaigns, Passthrough Integration, Dynamo Accounting Complex Transactions. At times it seems functionality is rolled out too soon.
• Onboarding of new clients for us seems a bit haphazard. We just added a new tenant with CRM, Dynamo Accounting and the Investor Portal and we weren't exactly sure what the state of the new tenant should be based on what was copied over from a prior tenant or how much Dynamo Software time or support we would have to customize the new tenant.
• At times it seems Dynamo Software's terminology with relationships either isn't intuitive or is repetitive creating additional time/confusion when modifying workspaces, portal set-up, etc.

• The interface could be more user friendly
• Some of its functionality is hard to use and/or hard to find
• There are alot of field that we do not use that do not appear to be able to be deleted
• It can sometimes be difficult to add new functionality

Incentivized

The system’s configurable nature makes it a dynamic solution for addressing business-specific needs. Additionally, the intuitive design of the data queries allow us to find what we need and self-source most items. Finally, the ability to manage the majority of configuration needs in-house enables us to resolve user requests in a timely manner. Dynamo also listens to customer feedback and consistently deliver helpful upgrades.

Dynamo Software makes the most sense from a cost perspective for available offerings to our clients. The integration between the CRM, Accounting module and investor portal. We also appreciate the ability to customize the investor portal to the client's request all within the same license.

While we have considered making a change we did not see the merit in considering any other companies. Additionally, the pricing is so attractive it is hard for other companies to compete for our business. At no point in the last 10 years have we seriously considered making a change

Incentivized

• It allows us to offer a more sophisticated accounting application and investor portal in our suite of technology.

• organization
• productivity
• effeciency

Incentivized