Item: Dynamo Software
Rating: 8
Author: Christian Mattox

Overall Satisfaction with Dynamo Software

Use Cases and Deployment Scope

We use Dynamo Software to act as the home base for all investor data for all of our various funds. We also use it to send out quarterly reports to investors. As we grow, this is likely going to change a bit in terms of "how" we use Dynamo Software. The software helped our business streamline communications with investors and have a one stop shop for investors to access their documents, financial data, etc.

Pros and Cons

Pros

Investor Portal Hub
Mail Merge tool

Cons

I think the software is so robust it can be difficult to use. I often get intimidated to make changes within our platform because I don't want to mess anything up.
I also feel like once you finish your "training" that it would be nice to have an account manager that can help you when you need it, rather than someone who is in the sales department or contacting the support team. It can be frustrating to have to re-explain your company and how you do things every time you are needing help or want to make changes to your platform that you don't know how to do.

Return on Investment

it has helped us streamline our fundraising process and tracking our progress

Enhanced Visibility

I think this is an area that we are still working on and can definitely improve in. Hoping I will have a better answer next year.

Tools and Features

We've really had success with the mail merge tool and building reports and sending them out via the mail merge that our investors have been really impressed with.

Usability

I give it this rating because I think it could be easier to use. While there are sooo many different ways to use the software, it can be very intimidating and confusing, even when you feel confident in what you know how to do. I feel like everytime I want to add something new or do something out of our norm I have to ask for help.

Alternatives Considered

Allvue Investor Portal, NetSuite ERP and BILL

Key Insights

Do you think Dynamo Software delivers good value for the price?

Yes

Are you happy with Dynamo Software's feature set?

Yes

Did Dynamo Software live up to sales and marketing promises?

Yes

Did implementation of Dynamo Software go as expected?

Yes

Would you buy Dynamo Software again?

Yes

Other Software Used

BILL, NetSuite ERP

Likelihood to Recommend

We did not previously have any software for our investors to use or to house all of their data, so this is coming from a place of starting from the ground up. However, we interviewed several other companies like Dynamo Software and were most impressed with Dynamo Software because of its wide scope of capabilities. It is well suited because, for investors at least, I think it is pretty straightforward and easy for them to use.

[...] Review