EagleSoft vs. VixWin Platinum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EagleSoft
Score 7.1 out of 10
N/A
EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.N/A
VixWin Platinum
Score 8.0 out of 10
N/A
VixWin Platinum is an imaging management tool from Gendex to support dentists and oral surgeons.N/A
Pricing
EagleSoftVixWin Platinum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EagleSoftVixWin Platinum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
EagleSoftVixWin Platinum
Considered Both Products
EagleSoft

No answer on this topic

VixWin Platinum
Top Pros
Top Cons

No answers on this topic

User Ratings
EagleSoftVixWin Platinum
Likelihood to Recommend
8.1
(4 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
EagleSoftVixWin Platinum
Likelihood to Recommend
Patterson Dental
Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic
images are taken and imported into the software, so there is no need to use
additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
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Gendex
VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
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Pros
Patterson Dental
  • Customizable KPI Reporting
  • Progress Note
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Gendex
  • Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts.
  • You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount).
  • Easy to import and export images when needed.
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Cons
Patterson Dental
  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
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Gendex
  • There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost.
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Usability
Patterson Dental
No answers on this topic
Gendex
Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
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Support Rating
Patterson Dental
No answers on this topic
Gendex
I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
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Alternatives Considered
Patterson Dental
EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
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Gendex
VixWin Platinum is basic but I still find it better than EagleSoft's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then EagleSoft's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in EagleSoft (I get a lot of overexposed images in EagleSoft, even after adjusting the exposure).
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Return on Investment
Patterson Dental
  • Eaglesoft has allowed the practices to track patient billing and insurances
  • Eaglesoft allows for bills to be mailed out to the patient
  • Electronic prescription writing saves time
  • Patient scheduling is easy to accomplish through the software
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Gendex
  • Easy to take x-rays; easy to see if I need to retake/move image
  • It is nice that you can bring image up larger for the patient to view--great for patient education
  • Disappointing when you can't find an x-ray you just took; it may disappear
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ScreenShots