Likelihood to Recommend
Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic images are taken and imported into the software, so there is no need to use additional software for patient images. I can't say whether this software would be well-suited for a specialty office. Read full review
VixWin Platinum is suitable in a general/pediatric dental setting; it seems to be used in many offices I have been in--not sure if that's because of the price or maybe because it is so easy to use. I believe if you are a speciality practice where you need higher quality x-rays or more options in regards to x-ray editing, VixWin Platinum may not be the best. In my opinion, VixWin Platinum is basic. Be aware of the need for storage (depending on how large your practice is).
Read full review Pros Customizable KPI Reporting Progress Note Read full review Easy to use--pretty straightforward, especially when rotating x-rays, sharpening an image, and choosing between different mounts. You can set up the mounts how you like it (e.g., if you take a lot of bitewings, you can set up an easy-access "four bitewing" mount). Easy to import and export images when needed. Read full review Cons The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case. Patterson support has a long hold time, and doesn't deliver the best support around The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup Dan Gospe
Chief Operating Officer, and HIPAA Privacy Officer
Read full review There needs to be an easy way to "move" x-rays from one patient's chart to another. For example, it happens when you take x-rays under the wrong chart and need to move them. Sometimes in the process of moving them, they get lost. Read full review Usability
Very easy to use and train on (extremely user friendly). It is pretty straightforward and easy to follow, especially if you are new to the dental field or not comfortable using computers and/or programs. (I was in an office that was using charts then went paperless; many of the staff members found VixWin Platinum easy to transition into).
Read full review Support Rating
I have never personally reached out to VixWin, but from watching other members of my offices/dental field reach out, I have noticed that they were on the phone for a decent amount of time when it came to resolving issues with VixWin Platinum. The issue was always resolved but it did take a decent amount of time (a few hours at a time).
Read full review Alternatives Considered
EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
Read full review
VixWin Platinum is basic but I still find it better than
's dental x-ray system. VixWin Platinum has more options to edit and play with the contrast then
's x-rays. I also feels as though the quality of x-rays is much better in VixWin Platinum than in
(I get a lot of overexposed images in
, even after adjusting the exposure).
Read full review Return on Investment Eaglesoft has allowed the practices to track patient billing and insurances Eaglesoft allows for bills to be mailed out to the patient Electronic prescription writing saves time Patient scheduling is easy to accomplish through the software Read full review Easy to take x-rays; easy to see if I need to retake/move image It is nice that you can bring image up larger for the patient to view--great for patient education Disappointing when you can't find an x-ray you just took; it may disappear Read full review ScreenShots