EaseUS Todo Backup vs. Pulseway

EaseUs Todo Backup is well suited for the Branch Office and small to the medium business network. The software is powerful enough to meet most of the demands of these less complex environments. However, it may not provide the bells and whistles of enterprise software designed for highly virtualized environments.

If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.

Incentivized

• It's easy to use for beginners. I found the UI to be straightforward and logical.
• The software also runs in the Windows Pre-install Environment (Windows PE) if the machine crashes. Of course, you need to have backed up the drive first!
• Backups from the whole OS down to single files is available.
• Backup to CD/DVD, SSD and HDD are all supported.

Incentivized

• It monitors computers and notifies us of any issues with any computer.
• It allows remote control of computers, such as requesting a computer to reboot itself.
• It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.

Incentivized

• It needs a better way to monitor success/failure of the scheduled backups. Maybe notifications?

Incentivized

• It would be nice if they increased their scope of supported third-party apps.
• It would be great if they would create an ios app for their ticket system.
• If they could possibly build in a location service for tracking devices, that would be helpful.
• If they had two-factor authentication, it would be nice.

Incentivized

EaseUS Todo Backup is a superb software that does what it claims without the user needing a degree in computer science. Its plain user interface belies a lot of functionality that logically "guides" the user to making local and remote (cloud) backups of their important data. Additionally, the secure encryption of backups is just one less thing to worry about.

Incentivized

The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.

Incentivized

I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!

Incentivized

EaseUs Todo Backup is well suited for the small business environment and provides a good bang for the buck and value for features. It is not as costly as the other enterprise-grade solutions and therefore fits well into the budget of small businesses. It is not as advanced as the enterprise solution, but it provides the right mix of features and functionality to meet the needs of the average small business network.

Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.

Incentivized

• It has a large impact on keeping the business going if there is a hardware failure.

Incentivized

• Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
• I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
• Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.

Incentivized