Item: Pulseway
Rating: 3
Author: Brian Cook

Overall Satisfaction with Pulseway

Use Cases and Deployment Scope

Pulseway was our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted.

Pros and Cons

Pros

Keep PC up to date.
Deploy software and tools.
Warn of hardware failures.
Monitor major systems uptime.

Cons

Scripting could have more features such as storage better use of variables. This was the reason we eventually left thee product.
Reporting could offer more customization
Software deployment could be easier to use
Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
Remote control tool is adequate, but we actually found Connectwise Control to be so superior we purchased and use that most of the time.

Most Important Features

Monitoring for issues
Software deployment
Inventory of device specs

Return on Investment

Scripting ended up holding us back, development seemed to stop and when updates came they would have major issues breaking existing features and not fixed for months.
Preventive maintenance saves technician time.
Allows us to maintain more PCs with a smaller team then otherwise possible.

Usability

It worked for us while we were new and growing, but unlike us it did not grow and eventually we moved on for better solutions with more capabilities.

Alternatives Considered

Kaseya BMS, NinjaOne and ConnectWise RMM

The 2 major factors were: 1. The fact there was no contract at the time, though later on they pressured us bad to sign long term contracts. We believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards. 2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI. Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we originally didn't find enough reason to go through all the work and retraining to change over we Update: Eventually we did make the move to NinjaOne and have been very happy we did as we get much more value from it.

Key Insights

Do you think Pulseway delivers good value for the price?

Yes

Are you happy with Pulseway's feature set?

Did Pulseway live up to sales and marketing promises?

Did implementation of Pulseway go as expected?

Yes

Would you buy Pulseway again?

Other Software Used

ScreenConnect, Huntress, Vade Secure, Zorus

Likelihood to Recommend

If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.

Comments

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Great tool, Great price, Great terms.