Great tool, Great price, Great terms.
October 06, 2022
Great tool, Great price, Great terms.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pulseway
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted. Finally we run regular maintenance tasks via its scripting ability.
Pros
- Keep PC up to date.
- Deploy software and tools.
- Warn of hardware failures.
- Monitor major systems uptime.
Cons
- Scripting could have more features such as storage better use of variables.
- Reporting could offer more customization
- Software deployment could be easier to use
- Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
- Remote control tool is adequate, but we actually found ConnectWise Control to be so superior we purchased and use that most of the time.
- Monitoring for issues
- Software deployment
- Inventory of device specs
- Our company could not exist without tools like Pulseway!
- Preventive maintenance saves untold technician time
- Allows us to maintain more PCs with a smaller team then otherwise possible.
The 2 major factors were:
1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards.
2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI.
Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards.
2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI.
Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
Do you think Pulseway delivers good value for the price?
Yes
Are you happy with Pulseway's feature set?
Yes
Did Pulseway live up to sales and marketing promises?
Yes
Did implementation of Pulseway go as expected?
Yes
Would you buy Pulseway again?
Yes
Comments
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