Item: Pulseway
Rating: 8
Author: Verified User

Overall Satisfaction with Pulseway

Use Cases and Deployment Scope

Pulseway allows me to easily manage devices remotely. It has several features but my main use of it is to remote into devices and to have a live command line and powershell session if needed as well. It also has some very powerful automation features that can be run adhoc or through notifications or a schedule. On top of all of that it also provides a basic user portal where users can remote into their computer or follow self help workflows you create.

Pros and Cons

Pros

Remote access is smooth and powerful
Allows you to view various hardware info and processes
Provides exellent automation tools

Cons

Their patching system still has room for improvement
It should be easier to manage apps adhoc on a PC session without the mobile app
Give me a dark mode on PC

Return on Investment

It has significantly reduced my need to be at a computer physically

Usability

The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.

Alternatives Considered

Action1, ManageEngine Endpoint Central and Liquidware

Pulseway offers a reliable suite of tools at a reasonable cost. It has a lot of power in it if you are willing to put in the time to configure the automations and such in a way that works for you. They also integrate well with other tools offered by Kaseya.

Key Insights

Do you think Pulseway delivers good value for the price?

Yes

Are you happy with Pulseway's feature set?

Yes

Did Pulseway live up to sales and marketing promises?

Yes

Did implementation of Pulseway go as expected?

Yes

Would you buy Pulseway again?

Likelihood to Recommend

I think Pulseway is fit for small businesses that have at least 20 devices and who need more powerful tools. Anything less than that I am not sure it is a good fit. I am unsure how it would do with a larger org but it provides the ability to divide things out and organize it in a way that would probably work well.

Comments

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Powerful features for a cost effective product