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eAssistance Pro (discontinued) vs. HelpCrunch

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eAssistance Pro (discontinued)

    Score8.2 out of 10
    N/AeAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.

    $7

    per month

    HelpCrunch

    Score8.3 out of 10
    N/AAll-in-one software for better customer communication HelpCrunch toolset includes: Live chat Email marketing automation Simple Helpdesk It's a perfect solution for customer support, sales & marketing teams at SaaS, E-commerce, and any other online businesses. Acquire, convert more leads, and support your customers better.

    $12

    per month

    Pricing
    eAssistance Pro (discontinued)HelpCrunch
    Editions & Modules
    No answers on this topic
    Basic - Live chat
    $12.00
    per month
    Premium - Live chat
    $21.00
    per month
    Basic - Live chat+Emails
    $25.00
    per month
    Premium - Live chat+Emails
    $43.00
    per month
    Offerings
    Pricing Offerings
    eAssistance Pro (discontinued)HelpCrunch
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Unlike most competitors, HelpCrunch's pricing is agent-based (not contacts-based) which gives you a full transparency of your chosen pricing plan and straightforward billing. Free 14-day trial is available to take the solution for a test drive. We're pretty flexible in terms of pricing. If you need a custom pricing plan - just message us via our website chat and we'll come up with a suitable pricing for your needs.
    More Pricing Information
    Best Alternatives
    eAssistance Pro (discontinued)HelpCrunch
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    Olark
    Score10 out of 10
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    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
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    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eAssistance Pro (discontinued)HelpCrunch
    Likelihood to Recommend
    8.2
    (1 ratings)
    8.0
    (4 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    eAssistance Pro (discontinued)HelpCrunch
    Likelihood to Recommend
    Discontinued Products
    It is fast and secure.
    Read full review
    HelpCrunch
    Pros: - It is very easy to deploy out of the box. - Has good integration with most large scale platform and Operating Systems. Cons: - Because it is SaaS based, the used cases are very specific.
    Incentivized
    Read full review
    Pros
    Discontinued Products
    • It is fully customizable, secure and easy to integrate
    • It is the most user friendly live chat solution
    • You can track Geo-location, IP address, and much more information about your website visitor
    • It will help you to analyze your website traffic
    • I have also integrated this software on my Facebook fan page
    Read full review
    HelpCrunch
    • Fastest time to market - set up the application fast and easy.
    • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
    • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
    Read full review
    Cons
    Discontinued Products
    No answers on this topic
    HelpCrunch
    • Not found any so far
    Read full review
    Likelihood to Renew
    Discontinued Products
    I am still using this comfortably on my website, so I do not need any other software.
    Read full review
    HelpCrunch
    No answers on this topic
    Support Rating
    Discontinued Products
    No answers on this topic
    HelpCrunch
    Always available, very knowledgeable, faster resolution.
    Read full review
    Alternatives Considered
    Discontinued Products
    No that is the first live chat software I am using on my website
    Read full review
    HelpCrunch
    HelpCrunch is more affordable than other alternatives on the market and offers better customer support.
    Read full review
    Return on Investment
    Discontinued Products
    • It will definitely increase sales
    • It saves time and money as one person can team to handle multiple queries
    Read full review
    HelpCrunch
    • Great price point.
    • Effective self service platform.
    • Good alerting solution.
    Incentivized
    Read full review
    ScreenShots

    HelpCrunch Screenshots

    Screenshot of HelpCrunch - Main chat dashboardScreenshot of HelpCrunch - auto messagesScreenshot of HelpCrunch - setting up trigger rules for new auto message