The best live chat software I have ever used
July 15, 2019
The best live chat software I have ever used
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HelpCrunch
We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
Pros
- Fastest time to market - set up the application fast and easy.
- The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
- Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
Cons
- More languages will be helpful.
- It will be great to have Facebook, Twitter and Instagram integration.
- Faster resolutions.
- Better customer experience.
- Affordable application.
I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. The one which has features is expensive and the one which is not so expensive does not fit the bill.
HelpCrunch Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
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