The best live chat software I have ever used
Shahid Khan | TrustRadius Reviewer
July 15, 2019

The best live chat software I have ever used

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HelpCrunch

We use HelpCrunch to provide customer support and generate leads. We are a small organization and the software is used by everyone. One of the biggest challenges in the B2C segment is to provide quick support and best customer experience to our customers. Helpcrunch is the software which does exactly that - helps us set up automation, deliver emails directly from the app and make our customers happy.
  • Fastest time to market - set up the application fast and easy.
  • The tags, filters, automated messaging and pop-ups are the best way to keep the potential customers engaged and achieve higher productivity.
  • Coolest dashboard where I can find all tabs, data, analytics, and insights to make better decisions and provide ultimate customer experience.
  • More languages will be helpful.
  • It will be great to have Facebook, Twitter and Instagram integration.
  • Faster resolutions.
  • Better customer experience.
  • Affordable application.
I like to call HelpCrunch as the best live chat software ever used since it provides all the features with the best price. It keeps the agent motivated and help achieve better customer experience leading to higher sales. The other products will usually miss one or the other. The one which has features is expensive and the one which is not so expensive does not fit the bill.
HelpCrunch is well suited when you need to provide support to your customers, generate leads and answer questions to drive sales. I cannot think of a situation where it may not be suitable but it is definitely more suitable for the B2C segment.

HelpCrunch Support

Always available, very knowledgeable, faster resolution.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None