I am impressed with HelpCrunch
February 18, 2019

I am impressed with HelpCrunch

Alan Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HelpCrunch

HelpCrunch helps our business communicate more effectively with visitors to our website. We have used various live chat solutions in the past, however, the key feature of HelpCrunch is it allows us to set up targetted messages to our users. For example, when someone visits our pricing page we can provide them with a discount code. While at the same time if someone visits our FAQ's page we can target them with a more specific message. While HelpCrunch isn't the first to offer targetted chat, they are certainly one of the more cost-effective and slick companies that I have come across. Would highly recommend.
  • Targetted Messages
  • You can use on multiple websites
  • Simple to use dashboard and onboarding instructions
  • Not found any so far
  • Only been using it for a few weeks so I can't give an exact amount relating to ROI, however, I have noticed a 20% increase in interactions with website visitors
We used Small Chat in the past. This is a really light-weight live chat solution which didn't have all the features that HelpCrunch has. So it's possibly not a fair example.

I also looked at the market leader - Intercom - who certainly provide a similar service however the price was much more expensive.
I use HelpCruch to target potential new customers. I can specifically set targetted messages to anyone that lands on a certain webpage which I think is ideal to provide a more personable live chat experience.