eAssistance Pro (discontinued) vs. Provide Support Live Chat

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Provide Support Live Chat
Score 8.8 out of 10
N/A
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.
$24
per month
Pricing
eAssistance Pro (discontinued)Provide Support Live Chat
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eAssistance Pro (discontinued)Provide Support Live Chat
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)Provide Support Live Chat
Top Pros
Top Cons
Best Alternatives
eAssistance Pro (discontinued)Provide Support Live Chat
Small Businesses
Gist
Gist
Score 9.6 out of 10
Gist
Gist
Score 9.6 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)Provide Support Live Chat
Likelihood to Recommend
8.2
(1 ratings)
9.7
(3 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
9.7
(3 ratings)
User Testimonials
eAssistance Pro (discontinued)Provide Support Live Chat
Likelihood to Recommend
Discontinued Products
It is fast and secure.
Read full review
Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
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Pros
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
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Provide Support Live Chat
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
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Cons
Discontinued Products
No answers on this topic
Provide Support Live Chat
  • Does not allow us to flag a particular 'consumer' as a scammer.
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Likelihood to Renew
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
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Provide Support Live Chat
No answers on this topic
Support Rating
Discontinued Products
No answers on this topic
Provide Support Live Chat
They are there when I need them.
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Alternatives Considered
Discontinued Products
No that is the first live chat software I am using on my website
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Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
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Return on Investment
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
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Provide Support Live Chat
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
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ScreenShots

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app