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Excellent Real Time Chats
March 13, 2020

Excellent Real Time Chats

Kimberly Graham | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Provide Support Live Chat

Provide Support Live Chat is currently being used by my Customer Service Department. It allows customers to visit our website and ask questions concerning products we sell. We currently have 3 active users that are interacting with potential customers between 7:00 am and 4:30 pm, Mondays - Fridays. All interaction is real time.
  • Allow potential customers to ask specific questions about products.
  • Saves time by eliminating scammers by questions my team asks.
  • Allows Customer Service to gain information that will be pertinent for future purchases.
  • Allows potential customers to gain a quick answer as opposed to researching entire website.
  • Real time interactions are always better than simply surfing a website.
  • Does not allow us to flag a particular 'consumer' as a scammer.
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
DNA
I have never had an issue where I was not able to get support. Excellent customer service.

Do you think Provide Support Live Chat delivers good value for the price?

Yes

Are you happy with Provide Support Live Chat's feature set?

Yes

Did Provide Support Live Chat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Provide Support Live Chat go as expected?

I wasn't involved with the implementation phase

Would you buy Provide Support Live Chat again?

Yes

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.