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Provide Support Live Chat, simple, inexpensive, live chat option for websites
March 10, 2020

Provide Support Live Chat, simple, inexpensive, live chat option for websites

Tim Regas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Provide Support Live Chat

Provide Support Live Chat is used by our sales and support teams to provide live chat assistance to current and potential customers. This allows customers to easily contact our representatives without having to call or fill out an online form. In this day and age, customers are more likely to reach out via chat than they are by phone or email.
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
  • Auto-login, so you don't forget to login in the morning
  • Operator chat window seems outdated
  • Billing could be more clear
  • It is hard to determine ROI of live chat on the website, but it is very reasonably priced.
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
I have never personally had to work with Provide Support Live Chat's support representatives. In the five years, I have used the product; the fact that I never had to reach out to them is an excellent sign. I assigned this a ten because the product is supported so well on the back end that I don't have to work with front line support.

Do you think Provide Support Live Chat delivers good value for the price?

Yes

Are you happy with Provide Support Live Chat's feature set?

Yes

Did Provide Support Live Chat live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Provide Support Live Chat go as expected?

Yes

Would you buy Provide Support Live Chat again?

Yes

Pardot, Salesforce Lightning Platform (formerly Salesforce App Cloud), SplashID, TrustCommerce
Provide Support Live Chat is well suited for any company that is looking to have a live chat option on their website. Having multiple ways for customers to contact you is very important in all industries, so I cannot think of a situation where you wouldn't want to use live chat on your website.