EBizCharge vs. vcita

I feel like I have answered this in my previous responses, but it is well suited for the Accounts Receivable side of our company which helps streamline the payments our customers send us. I would recommend it for all AR situations to help a company, but it does have some bugs to be worked on. It has overall helped our company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Process the credit card payments
• pay on time
• bank deposit

• Great for online appointment bookings.
• Good for taking payments.
• Good for onboarding new clients.
• Integrates with your website.
• Integrates with Facebook Pages.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have had issues with the automatic import of payments from EBizCharge
• into Acumatica. When we manually import them, they successfully apply to the correct order/invoice, but when we had it on automatic, we would get duplicated payment entries which created more unnecessary work for us having to delete them after.
• We were told that previously used credit cards on a customer account would not show up if another user wanted to pay for a separate order/invoice, but they do show up. We have a couple of accounts that many, many users pay through and it would be way too hard to create a new account for each user since there are so many that use it. We just wanted the ability to not have the previously used credit cards shown on a new payment, but they are which is super inconvenient for security purposes.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.
• We previously had issues with payments not being imported to the correct account but that has gotten better. Not resolved completely, but better. It just creates more work for us having to go into the payment and change it to the correct account and then validate it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
• Improved ease of use with forms.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

- Good customer service if bugs arise - Easy streamlined process for the Accounts Receivable side of our company

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

PayFabric was what we switched from and the customer service and features were not as good as what EBizCharge was able to offer us. And EbizCharge was cheaper overall than PayFabric which helped our company budget as a whole

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• In my experience, loss of revenue
• In my experience, no contact with merchant
• In my experience, no customer service

• I have no clue
• I'm assuming that we would not have people making appointments with us if we didn't have this service

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info