Item: vCita
Rating: 10
Author: Samuel Reynolds

Use Cases and Deployment Scope

I have used vCita for nearly ten years, and I have been pleased with their products and services. They helped me with the flood of emails I used to get for booking sessions and needed a separate merchant account for payment. They also make it easier for my assistant to use my account through her portal.

Pros and Cons

Answer my questions and requests.
Keep me posted on renewals for their service.
Continually add new features over the years.

They've become more restrictive with their live customer service hours.

Return on Investment

Made it easier for me to be booked and stay booked.

Alternatives Considered

Genbook, Acuity Scheduling, a Squarespace company and Square Appointments

I think only Acuity Scheduling rivals vCita. One weak point for vCita is that the others have a better link for reviews on social media and beyond than vCita.

Key Insights

Do you think vCita delivers good value for the price?

Yes

Are you happy with vCita's feature set?

Yes

Did vCita live up to sales and marketing promises?

Yes

Did implementation of vCita go as expected?

Yes

Would you buy vCita again?

Yes

Other Software Used

Google Calendar, Zoom, PayPal Payments Pro, Square POS

Usability

I find it easy to use.

Support Rating

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Likelihood to Recommend

It's way easier to supply people with a link to book services than it is to rely on a glut of emails from potential clients.

vCita brings victory in business

Overall Satisfaction with vCita