vCita it works well for the value
February 19, 2020

vCita it works well for the value

Denise Deem | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with vCita

We use the online scheduler by vCita. We pay for five users. Many people like to schedule an appointment online rather than calling to make an appointment. This gives them the option of making an appointment easier.

Pros

  • The help "chat" is excellent
  • You can script your own message in the widget

Cons

  • Syncing with our google calendars has some flaws or is just not clear
  • Messages show unread when they have been read
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
It's been two years since I looked at other programs, I don't remember them.
vCita is a good program at a reasonable cost. I would highly recommend it. I looked at other programs before choosing this one and am glad I decided vCita. I haven't noticed any upgrades in the past two years since using it, so I'm sure they could improve. I always find email tips helpful on how to master any dashboard, but they do not offer those.

vCita Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Customer Service & Support ()
Not Rated
Not Rated
Email marketing
Not Rated
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
CRM Reporting & Analytics ()
Not Rated
Not Rated
Custom fields
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Social CRM ()
Not Rated
Integrations with 3rd-party Software ()
Not Rated
Not Rated
Mobile access
Not Rated

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