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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eclipse

    Score8.3 out of 10
    N/AEclipse is a free and open source integrated development environment (IDE).N/A

    ServiceNow AI Platform

    Score8.5 out of 10
    N/AThe ServiceNow AI Platform is the company's workflow automation solution, and it is the unified foundation for every ServiceNow product. It brings together AI, data, workflows, and security to execute work across IT, CRM, employee experience, risk and security, and app development.N/A
    Pricing
    EclipseServiceNow AI Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EclipseServiceNow AI Platform
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    EclipseServiceNow AI Platform
    Considered Both Products
    Open Source
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    29 Answers
    93%
    Would buy again
    27 Answers
    Delivers good value for the price
    97%
    Delivers good value for the price
    29 Answers
    100%
    Delivers good value for the price
    24 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    29 Answers
    97%
    Happy with the feature set
    28 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    21 Answers
    100%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    24 Answers
    100%
    Implementation went as expected
    19 Answers
    Best Alternatives
    EclipseServiceNow AI Platform
    Small Businesses
    No answers on this topic
    airSlate WorkFlow
    Score10 out of 10
    Medium-sized Companies
    No answers on this topic
    Microsoft Power Automate
    Score8.5 out of 10
    Enterprises
    No answers on this topic
    Microsoft Power Automate
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EclipseServiceNow AI Platform
    Likelihood to Recommend
    9.9
    (74 ratings)
    9.1
    (29 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    7.0
    (2 ratings)
    Usability
    8.0
    (3 ratings)
    9.1
    (22 ratings)
    Support Rating
    6.8
    (19 ratings)
    7.6
    (20 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    8.5
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    7.2
    (2 ratings)
    User Testimonials
    EclipseServiceNow AI Platform
    Likelihood to Recommend
    Open Source
    I think that if someone asked me for an IDE for Java programming, I would definitely recommend Eclipse as is one of the most complete solutions for this language out there. If the main programming language of that person is not Java, I don't think Eclipse would suit his needs[.]
    Incentivized
    Read full review
    ServiceNow
    ITSM is straight forward creation of Incidents and Requests. It can get more confusing as you layer more modules on top of it with event management, risk, project, etc. It also becomes more costly as everything is a different license. Integration between other external applications is very easy to do with their API. You can easily create endpoints for external apps to talk to or create REST messages for the platform to reach out directly.
    Incentivized
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    Pros
    Open Source
    • Eclipse organizes imports well and does a good job presenting different programming languages.
    • Eclipse auto formats source code allowing customization and increased readability.
    • Eclipse reports errors automatically to users rather than logging it to the console.
    • Eclipse has coding shortcuts and auto-correction features allowing faster software development.
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow platform is very good at incident management.
    • ServiceNow as an ITSM system is very as it integrates with a lot of different systems.
    • The CMDB module of ServiceNow effectively makes relationships between configuration items and other infrastructure objects in ServiceNow.
    Incentivized
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    Cons
    Open Source
    • While the DB integration is broad (many connectors) it isn't particularly deep. So if you need to do serious DB work on (for example) SQL Server, it is sometimes necessary to go directly to the SQL Server Studio. But for general access and manipulation, it is ok.
    • The syntax formatting is sometimes painful to set up and doesn't always support things well. For example, it doesn't effectively support SCSS.
    • Using it for remote debugging in a VM works pretty well, but it is difficult to set up and there is no documentation I could find to really explain how to do it. When remote debugging, the editor does not necessarily integrate the remote context. So, for example, things like Pylint don't always find the libraries in the VM and display spurious errors.
    • The debugging console is not the default, and my choice is never remembered, so every time I restart my program, it's a dialog and several clicks to get it back. The debugging console has the same contextual problems with remote debugging that the editor does.
    Incentivized
    Read full review
    ServiceNow
    • The ServiceNow performance speed has big room for improvement, as it is quite slow in loading Dashboards with more than 5-6 widgets. We are keeping our ServiceNow version up to date with latest releases.
    • Usually there are issues with having multiple ServiceNow tabs open in the browser and have different dashboards open in those tabs.
    • The way of showing a history log of all activities on Incident ticket is not optimal and easy to use or search in and have very old design.
    Incentivized
    Read full review
    Likelihood to Renew
    Open Source
    I love this product, what makes it one of the best tool out in the market is its ability to function with a wide range of languages. The online community support is superb, so you are never stuck on an issue. The customization is endless, you can keep adding plugins or jars for more functionalities as per your requirements. It's Free !!!
    Incentivized
    Read full review
    ServiceNow
    While we are very likely to renew, we are also assessing if we should renew all of what we currently subscribe to as we try to reduce costs. Some parts of the business feel there may be a better tool out there to fit their process requirements. We are currently working with them to identify what those requirements are to see if it makes sense while also pointing out a reduced cost of tooling is not always the best fit if we have an increased cost of customization and maintenance between tools.
    Incentivized
    Read full review
    Usability
    Open Source
    It has everything that the developer needs to do the job. Few things that I have used in my day-to-day development 1. Console output. 2. Software flash functionality supporting multiple JTAG vendors like J-LINK. 3. Debugging capabilities like having a breakpoint, looking at the assembly, looking at the memory etc. this also applies to Embedded boards. 4. Plug-in like CMake, Doxygen and PlantUML are available.
    Incentivized
    Read full review
    ServiceNow
    It provides a lot of modification options which is wonderful for certain team usage but becomes too much of a job when it comes to the Service Desk. Also on the app support side, since too much information can be carried, it affects the GUI and makes it complex.
    Incentivized
    Read full review
    Support Rating
    Open Source
    I gave this rating because Eclipse is an open-source free IDE therefore no support system is available as far as I know. I have to go through other sources to solve my problem which is very tough and annoying. So if you are using Eclipse then you are on your own, as a student, it is not a big issue for me but for developers it is a need.
    Read full review
    ServiceNow
    I was not in the team that take care of the installation of ServiceNow but their feedback was very positive. Go live was done by the planned date and their support at the beginning provided always a timely response. Their customer service is friendly and easy to reach. Today we don't use their customer service anymore because we have an internal IT dedicated to maintaining the system.
    Incentivized
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    Implementation Rating
    Open Source
    No answers on this topic
    ServiceNow
    We went through a re-implementation last year with a partner and were very pleased with the outcome. We looked at several partners and chose one that was able to provide an entire scope and cost upfront of what would be required to complete our requirements. We worked very closely with the dedicated team assigned to our project throughout the process and they fully delivered on all of our requirements that we presented in the initial scope.
    Incentivized
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    Alternatives Considered
    Open Source
    The installation, adaptability, and ease of usage for Eclipse are pretty high and simple compared to some of the other products. Also, the fact that it is almost a plug and play once the connections are established and once a new user gets the hang of the system comes pretty handy.
    Incentivized
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    ServiceNow
    I've used Freshservice which is very similar to ServiceNow. I can definitely say ServiceNow performs better in a larger environment. Freshservice is usually used in smaller organization or less complx environment. Plus the ServiceNow reporting and dashboard features are more accurate than Freshservice. ServiceNow is a bit costly but gives way more features that really helps my organization.
    Incentivized
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    Contract Terms and Pricing Model
    Open Source
    No answers on this topic
    ServiceNow
    1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
    Read full review
    Professional Services
    Open Source
    No answers on this topic
    ServiceNow
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Incentivized
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    Return on Investment
    Open Source
    • This development environment offers the possibility of improving the productivity time of work teams by supporting the integration of large architectures.
    • It drives constant change and evolution in work teams thanks to its constant versioning.
    • It works well enough to develop continuous server client integrations, based on solid or any other programming principle.
    Incentivized
    Read full review
    ServiceNow
    • Fast implementation of our Sales & Operation/Projects controls and process - tool adapted to our needs, not us to adapt to the tool.
    • Once we are a consulting/implementation company, our customers are happy to see that we use what we sell, and it is easy to show them how this platform/tool can have an impact on our own business.
    Incentivized
    Read full review
    ScreenShots