ECM XD vs. IBM Datacap

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options

Incentivized

Once highly customized, IBM Datacap can suit any business unit and scenario. To realize accurate knowledge and insight base on business documents, I would emphasize use of IBM Datacap since it has robust OCR tool that ease document capturing.

Incentivized

• Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
• Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
• Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.

Incentivized

• Machine learning automates document processing from external applications and sources like scanners.
• Exporting data with just a click to other content repositories.
• Redaction of data based on requester role. Therefore, we are able to block irrelevant or sensitive information based on the specification of users.

Incentivized

• Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
• Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
• Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.

Incentivized

• Image capture through IBM Datacap mobile application hangs when machine learning is processing metadata.

Incentivized

Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.

Incentivized

Generally they are very good and reactive to our requests. if we find an issue our error they are quick to add a fix to the next release if needs be.

Incentivized

It's easier to extract data from documents for analytics, unlike other similar platforms.

Incentivized

• Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
• Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
• Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.

Incentivized

• We have protected and safeguarded business information by redacting documents to ensure that confidential data doesn’t reach to irrelevant business users or cyber attackers.
• Business procedures automation has been enhanced by IBM Datacap as part of the Cloud pak, which eases workflow and decision management.
• Being based on modern modular, IBM Datacap allows us to pay for what we use, thus no losses are encountered.

Incentivized