Eleveo vs. EvaluAgent

Eleveo

Eleveo

28 Reviews and Ratings

EvaluAgent

EvaluAgent

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 9.5 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A
EvaluAgent	Score 0.0 out of 10	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user

Pricing

Eleveo

EvaluAgent

Editions & Modules

No answers on this topic

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

Offerings

Pricing Offerings
Eleveo	EvaluAgent
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Add-Ons: One to Ones and Actions

More Pricing Information

Best Alternatives
	Eleveo	EvaluAgent
Small Businesses	8x8 Contact Center Score 8.8 out of 10	8x8 Contact Center Score 8.8 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.7 out of 10	Eleveo Score 9.5 out of 10
Enterprises	Calabrio WFM Score 8.2 out of 10	Calabrio WFM Score 8.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eleveo	EvaluAgent
Likelihood to Recommend	8.2 (6 ratings)	- (0 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Eleveo	EvaluAgent
Likelihood to Recommend	Eleveo Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review	EvaluAgent No answers on this topic
Pros	Eleveo Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review	EvaluAgent No answers on this topic
Cons	Eleveo The user to manipulate the tool has to full pass through training. Support availability is low. Complex project handling is also slow. Incentivized Hannah Caleb Quality Engineer Read full review	EvaluAgent No answers on this topic
Support Rating	Eleveo At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review	EvaluAgent No answers on this topic
Alternatives Considered	Eleveo ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review	EvaluAgent No answers on this topic
Return on Investment	Eleveo Staff feels more equipped to handle calls well. Follow up after calls have been more successful. Benchmarking process improvements is easier. Incentivized Bailey Testerman Communications Director Read full review	EvaluAgent No answers on this topic
ScreenShots