Eleveo vs. Leaptree Optimize

Eleveo

Eleveo

28 Reviews and Ratings

Leaptree Optimize

Leaptree Optimize

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eleveo	Score 9.5 out of 10	N/A	Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.	N/A
Leaptree Optimize	Score 0.0 out of 10	N/A	100% Salesforce native, Leaptree Optimize is a Customer Experience QA and performance management solution built to help customer service, support, and sales teams boost quality, compliance, and efficiency. By automating manual CX quality assurance tasks, Leaptree Optimize helps teams to score more customer interactions, delivering faster insights and actionable feedback. Key Features: AI-Driven CX QA Automation – Reduces manual scoring time and…	$9,995 per year (for up to 10 CX evaluators and 100 CX agents)

Pricing

Eleveo

Leaptree Optimize

Editions & Modules

No answers on this topic

Professional: $89
per month (billed annually) per CX QA evaluator (>10)
Enterprise: $109
per month (billed annually) per CX QA evaluator (>10)

Offerings

Pricing Offerings
Eleveo	Leaptree Optimize
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$3,500 one-time fee

Additional Details

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More Pricing Information

Best Alternatives
	Eleveo	Leaptree Optimize
Small Businesses	8x8 Contact Center Score 8.9 out of 10	8x8 Contact Center Score 8.9 out of 10
Medium-sized Companies	Zoom Contact Center Score 8.7 out of 10	Zoom Contact Center Score 8.7 out of 10
Enterprises	Calabrio WFM Score 8.1 out of 10	Calabrio WFM Score 8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eleveo	Leaptree Optimize
Likelihood to Recommend	8.2 (6 ratings)	- (0 ratings)
Support Rating	10.0 (1 ratings)	- (0 ratings)

User Testimonials
	Eleveo	Leaptree Optimize
Likelihood to Recommend	Eleveo Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve. Incentivized Bailey Testerman Communications Director Read full review	Leaptree No answers on this topic
Pros	Eleveo Screen share software from other programs for others. Volume control where I can share videos without the consequences of breaking audio or bad buffering. A great camera where I can show myself and others without any evidence of bad camera or statics. Incentivized Miracle Achebe Student Office Assistant Read full review	Leaptree No answers on this topic
Cons	Eleveo The user to manipulate the tool has to full pass through training. Support availability is low. Complex project handling is also slow. Incentivized Hannah Caleb Quality Engineer Read full review	Leaptree No answers on this topic
Support Rating	Eleveo At the moment there is no reason to use the ZOOM support. Incentivized Verified User Anonymous Read full review	Leaptree No answers on this topic
Alternatives Considered	Eleveo ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis. Incentivized Verified User Anonymous Read full review	Leaptree No answers on this topic
Return on Investment	Eleveo Staff feels more equipped to handle calls well. Follow up after calls have been more successful. Benchmarking process improvements is easier. Incentivized Bailey Testerman Communications Director Read full review	Leaptree No answers on this topic
ScreenShots		Leaptree Optimize Screenshots