Eleveo vs. OpenText Qfiniti
Eleveo vs. OpenText Qfiniti
Product | Rating | Most Used By | Product Summary | Starting Price |
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Eleveo | N/A | Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite. | N/A | |
OpenText Qfiniti | N/A | OpenText Qfiniti is an integrated, modular workforce optimization (WFO) solution designed to improve call and screen recording, workforce management, quality monitoring, process automation, liability recording, coaching and eLearning, and surveying in today’s enterprise customer engagement contact centers. It includes OpenText Explore, which is advanced voice of the customer analytics, as well as Qfiniti managed services. | N/A |
Eleveo | OpenText Qfiniti | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Eleveo | OpenText Qfiniti | |
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Small Businesses | 8x8 Contact Center Score 7.5 out of 10 | 8x8 Contact Center Score 7.5 out of 10 |
Medium-sized Companies | Genesys Multicloud CX (discontinued) Score 7.5 out of 10 | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 8.7 out of 10 | Calabrio Teleopti WFM Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Eleveo | OpenText Qfiniti | |
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Likelihood to Recommend | 8.7 (9 ratings) | - (0 ratings) |
Support Rating | 10.0 (1 ratings) | - (0 ratings) |
Eleveo | OpenText Qfiniti | |
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Likelihood to Recommend | ZOOM International | OpenText No answers on this topic |
Pros | ZOOM International | OpenText No answers on this topic |
Cons | ZOOM International | OpenText No answers on this topic |
Support Rating | ZOOM International | OpenText No answers on this topic |
Alternatives Considered | ZOOM International | OpenText No answers on this topic |
Return on Investment | ZOOM International | OpenText No answers on this topic |
ScreenShots |