TrustRadius

Eleveo vs. Universal Connectivity Icall Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eleveo
Score 9.4 out of 10
N/A
Eleveo (formerly ZOOM International) solutions protect a business by recording contact center interactions like service requests, outbound sales, financial or healthcare transactions, providing solutions for privacy and regulatory requirements, and by capturing customer experience. Eleveo provides 100% global recording coverage in the cloud, on-premise, or in hybrid architecture with a fully Native Cloud WFO suite.N/A
Universal Connectivity Icall Suite
Score 0.0 out of 10
N/A
Although there are now many channels of communication, the telephone remains the preferred method for immediate customer interaction and is a source for significant insight. Conversations happen in real-time, providing instant feedback for better decision-making. Icallsuite enables clients to Monitor Customer Interactions to Improve Customer Experience as well as Measure Individual and Team Performance. Supervisors can review agent performance and resourcing in line with business KPIs.…N/A
Pricing
EleveoUniversal Connectivity Icall Suite
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EleveoUniversal Connectivity Icall Suite
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
EleveoUniversal Connectivity Icall Suite
Small Businesses
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Medium-sized Companies
Zoom Contact Center
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Score 8.4 out of 10
Zoom Contact Center
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Score 8.4 out of 10
Enterprises
Calabrio WFM
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User Ratings
EleveoUniversal Connectivity Icall Suite
Likelihood to Recommend
8.2
(6 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
EleveoUniversal Connectivity Icall Suite
Likelihood to Recommend
Eleveo
Zoom management suite is well suited for companies that have enforced call center optimization software previously. Coming from other software, Zoom makes the transition very smooth. But, if a call center software has never been used in a workplace, I feel like this isn't the place to start. There is a pretty steep learning curve.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
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Universal Connectivity
No answers on this topic
Pros
Eleveo
  • Screen share software from other programs for others.
  • Volume control where I can share videos without the consequences of breaking audio or bad buffering.
  • A great camera where I can show myself and others without any evidence of bad camera or statics.
Miracle Achebe | TrustRadius Reviewer
Miracle Achebe
Student Office Assistant
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Universal Connectivity
No answers on this topic
Cons
Eleveo
  • The user to manipulate the tool has to full pass through training.
  • Support availability is low.
  • Complex project handling is also slow.
Hannah Caleb | TrustRadius Reviewer
Hannah Caleb
Quality Engineer
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Universal Connectivity
No answers on this topic
Support Rating
Eleveo
At the moment there is no reason to use the ZOOM support.
Verified User
Anonymous
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Universal Connectivity
No answers on this topic
Alternatives Considered
Eleveo
ZOOM Quality Management Suite has better stability and is more user-friendly. ZOOM Quality Management Suite has better auditing features when trying to assess the performance of the users. My personal impression is that Zoom Quality Management uses less bandwidth than its competitors thus making it easier to interact with the tools we use on a day-to-day basis.
Verified User
Anonymous
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Universal Connectivity
No answers on this topic
Return on Investment
Eleveo
  • Staff feels more equipped to handle calls well.
  • Follow up after calls have been more successful.
  • Benchmarking process improvements is easier.
Bailey Testerman | TrustRadius Reviewer
Bailey Testerman
Communications Director
Read full review
Universal Connectivity
No answers on this topic
ScreenShots

Universal Connectivity Icall Suite Screenshots

Screenshot of Call analytics dashboard example