Elium vs. Freshdesk
Elium vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Elium | N/A | Elium is a knowledge sharing platform from the company of the same name in Belgium, designed to helps users easily build a central hub for scaling teams that need to organise and access crucial content to get work done. | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
Elium | Freshdesk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | $4 per user | No setup fee | ||||||||||||||
Additional Details | Elium provides three subscription plans publicly available on our website. The team plan is available as of 4 euros/user/month and made easy with a simple credit-card based payment. It offers unlimited spaces and content, personalizable structure and templates, together with online support. The Corporate plan is available at 8 euros/user/month and gives you access to advanced group management features, onboarding services and additional enterprise security features like the Single-Sign-On. Finally, the Enterprise plan includes all features of the corporate plan and provides enhanced options such as an unlimited number of administrators, custom branding and domain name, unlimited API access, priority support and access to professional services. Estimations are available upon demand. Reach out to someone in our team for more information. | — | ||||||||||||||
More Pricing Information |
Elium | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Elium | Freshdesk | |
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Small Businesses | Notion Score 8.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Tridion Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tridion Score 9.0 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Elium | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Elium | Freshdesk | |
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Likelihood to Recommend | Elium No answers on this topic | Freshworks Inc |
Pros | Elium No answers on this topic | Freshworks Inc |
Cons | Elium No answers on this topic | Freshworks Inc |
Likelihood to Renew | Elium No answers on this topic | Freshworks Inc |
Usability | Elium No answers on this topic | Freshworks Inc |
Reliability and Availability | Elium No answers on this topic | Freshworks Inc |
Performance | Elium No answers on this topic | Freshworks Inc |
Support Rating | Elium No answers on this topic | Freshworks Inc |
In-Person Training | Elium No answers on this topic | Freshworks Inc |
Online Training | Elium No answers on this topic | Freshworks Inc |
Implementation Rating | Elium No answers on this topic | Freshworks Inc |
Alternatives Considered | Elium No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Elium No answers on this topic | Freshworks Inc |
Scalability | Elium No answers on this topic | Freshworks Inc |
Return on Investment | Elium No answers on this topic | Freshworks Inc |
ScreenShots | Elium Screenshots |