Energage vs. Salesforce HR Service Management

Energage knows which areas to assess and how to word the questions so that employees understand and can share their true feelings without fear of their identity being shared, without concern that they need to sound professional (which allows them to save time and not get frustrated with the fact that they're "wasting time on another survey," and also in a way that makes employees feel as though they're participating in the improvement of the company. That is to say, that their feedback matters, it will be heard, and it will be implemented into the leadership's formulation of future decisions.

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• Customer Service
• Clarity
• Simplicity

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• The only area of improvement may be streamlining the emails they send out after the surveys have been tabulated and the information is available. We usually just want the report and because Energage does such a good job compiling it via the dashboard and the graphics, our company doesn't have a need for further tools and promotion tips. It can get confusing when there's too many options to share and/or best practices to follow.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

We've yet to look into any options other Energage because we've felt Energage has completely covered our needs over the years.

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• Ability to win awards for recruiting
• Ability to compile strengths and weaknesses
• Ability to create an agenda for the corporate team

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized